Since no payment was made to the hotel, I ended up paying for the stay myself. I was told that the amount I paid to Otelz would be refunded to my credit card; however, they transferred the money to their own app, Z Wallet. In other words, instead of issuing a refund to my credit card, they redirecte...
I’ve been using Otelz in Turkey and was mostly satisfied with the service—until my digital wallet was unexpectedly blocked without any notice. I have ₺20,000 in that wallet, and despite contacting customer service multiple times, no one has managed to offer a solution or even a clear explanation. Ev...
We have not received any of our payments for the period starting from March 29, 2025, to April 28, 2025. It is impossible to reach the account managers or the central operations team. The accounting department simply brushes us off with responses like “send an email” or “submit it in writing.” Despi...
On April 20, 2025, I made a reservation at Bella Pietra Alaçatı through Otelz.com, but despite providing my credit card details, the booking was canceled without any notification or email, with the reason being "invalid card number." As a result, my holiday reservation for June 5, 2025, was canceled...
I made a hotel reservation in Egypt through Otelz.com and paid ₺6,500 (approx. $145 per night) 15 days in advance. Despite my early payment, Otelz never transferred the money to the hotel by the time I checked out. When my spouse and I arrived back at the hotel around 3 AM, exhausted from an evening...
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
On December 23, 2024, I booked a 2-night stay for two guests at Safranbolu Kanyon Vadi Hotel through the Otelz app, scheduled for May 30–June 1, 2025. I paid in full nearly six months in advance. But on May 15, I received a call from Otelz claiming that the hotel had suffered flood damage and my re...
On May 7, 2025, I attempted to make a reservation through the Otelz.com app. However, during the process, my card was charged twice for a single booking attempt. I immediately contacted their support team and was told to send an email explaining the issue, which I did without delay. Despite acknowl...
I booked a hotel in Egypt through Otelz.com and received confirmation with reservation numbers 5528076 and 5528074. To be sure everything was in place, I called the hotel in advance and asked if they had received my reservation—they said no. I contacted Otelz customer service immediately, and they ...
I made a reservation through Otelz.com on April 24, 2025 with the reference number 5522675, and to this day, I still haven’t received an invoice. For the past three days, I’ve been repeatedly requesting it, but no one from the team has sent anything. I’ve shared all the necessary information and ev...
I was contacted after writing a complaint about the bad experience I had due to reservation problems with Otelz.com, and I was told that the issue would be resolved and I would receive a refund, but in the end, there was neither a solution nor a follow-up call. I waited for days, constantly checking...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record ...
I booked a hotel through Otelz.com and received an official confirmation email shortly after. Everything seemed fine—until weeks later, they suddenly called me to cancel the reservation, saying the price was listed incorrectly and that it "shouldn't have been that low." According to them, I should’v...
On March 22, 2025, I booked a one-night stay at Le Meridien Etiler through Otelz.com, with check-in on March 22 and check-out on March 23. The booking was confirmed and fully paid for. However, just hours later, I received a call stating that the price was incorrect and they had to cancel my reserva...
I booked a non-refundable hotel reservation through Otelz.com for the upcoming Eid al-Fitr, and the full amount was charged to my credit card. Everything looked confirmed on their platform. But when I called the hotel directly to double-check the details, they told me they have no agreement with Ote...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
On February 22, 2025, we arrived at the hotel for check-in around 3:00 PM. We were warmly welcomed at the reception. We informed them about our reservation, provided our IDs, received our room key, and were assigned room 506. When I opened the door to room 506, I found dirty towels and sheets on the...
I booked a hotel through Otelz, paying with my credit card as required. Later, I called the hotel to inform them of my late arrival, only to be told that the payment had been processed directly to them. How is this possible? Otelz clearly states on their website that no payment will be made to the ...
On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice. When I called customer service to ask why, they told me the hotel canceled it because their price was...
Otelz.com is not paying its debt. Dear visitors, we operate a family-run business called "Salda Gölü Çeliköz Apart" located by the beautiful Salda Lake, famous for its turquoise waters and pristine white shores, a true gem of Turkey. Our establishment welcomes guests either directly or through trave...
Last night, I made a reservation and paid for a stay at Cella Boutique Hotel in Selçuk. Today, as I was about to leave for the trip, Otelz.com called to inform me that the hotel is closed. They offered no prior warning and told me I would receive a refund in 7-14 business days. This situation left ...
I booked a stay at Grand Marrakech Pansiyon in Bursa through Otelz and paid for two nights in advance, in cash. Due to unexpected bad weather, I decided to leave after the first night and informed the staff. A staff member assured me there would be no issue refunding the second night's payment. Howe...