I cancelled a money transfer with Remitly three weeks ago for an amount of 1,090 CAD, for a transaction from Canada to Singapore. Although I cancelled the transfer, I still have not received my refund. Remitly customer service keeps insisting that the funds were dispatched and advised me to contact my bank. I have contacted the bank repeatedly, and they have made it clear that they do not hold the funds because the transfer was initiated via Interac, which should have resulted in an immediate return of the money to my account after the cancellation. During one of my contacts with Remitly, a customer service representative even acknowledged that there was a system issue on Remitly’s side, yet despite this admission, no refund has been processed. Because of this missing refund, I am now facing a payment deadline and the delay is causing me serious inconvenience. I request that Remitly immediately returns the full amount of 1,090 CAD to my bank account without any further delay and provides clear confirmation once the refund has been completed.
On November 1, I sent money using Remitly; it has been more than a week and my money is still in flux. I had used the same exact same bank accounts on both ends as before without any problems, so it was perplexing when I received an email stating they needed "additional information" to handle the tr...
On August 1, 2025, I used Remitly to transfer €2000 from Germany to my Halkbank account in Turkey (IBAN: TR81************************02). However, the money never arrived in my account. When I contacted Remitly customer service, they claimed that the transaction had been canceled and that no funds ...
I transferred money to my brother via Remitly, but it has now been two full days and the funds still haven’t reached his account. Despite this, Remitly’s system shows the transfer as “completed” and the money as “delivered.” That is simply not true. We spoke directly with the recipient’s bank, and t...
I have used Remitly several times to receive money from abroad. While the first three transfers came through, the last transfer of $2000 has not been delivered—even though the app says it was. According to Remitly, the money was successfully delivered, but I never received anything. I even went to t...
Just like many others have reported, I’m dealing with a serious issue on Remitly where my money didn’t reach the recipient—despite entering the name correctly. The transfer failed due to a name mismatch, but the mistake was not mine. The issue clearly originated from Remitly’s end, and yet they’ve o...
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