Remitly Refund For My Cancelled Transfer

I cancelled a money transfer with Remitly three weeks ago for an amount of 1,090 CAD, for a transaction from Canada to Singapore. Although I cancelled the transfer, I still have not received my refund. Remitly customer service keeps insisting that the funds were dispatched and advised me to contact my bank. I have contacted the bank repeatedly, and they have made it clear that they do not hold the funds because the transfer was initiated via Interac, which should have resulted in an immediate return of the money to my account after the cancellation. During one of my contacts with Remitly, a customer service representative even acknowledged that there was a system issue on Remitly’s side, yet despite this admission, no refund has been processed. Because of this missing refund, I am now facing a payment deadline and the delay is causing me serious inconvenience. I request that Remitly immediately returns the full amount of 1,090 CAD to my bank account without any further delay and provides clear confirmation once the refund has been completed.