I made a reservation through Otelz.com on April 24, 2025 with the reference number 5522675, and to this day, I still haven’t received an invoice. For the past three days, I’ve been repeatedly requesting it, but no one from the team has sent anything.
I’ve shared all the necessary information and even uploaded photos to live support. At first, they responded, but now they’ve stopped replying entirely. I find this deeply unprofessional. It’s unacceptable that Otelz’s accounting department can’t even issue a basic invoice for a confirmed, paid reservation.
This delay has become a serious inconvenience for me, especially since I need this invoice for official records.
Otelz, I’m demanding that you issue and deliver my invoice immediately. Handle this properly, or I will escalate this further. Customers shouldn’t have to chase you for basic documentation.
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
I booked a hotel through Otelz.com about 10 days ago, and I still haven't gotten my invoice. I’ve tried reaching out to their call center at 0850 333 0220 several times and also emailed f*****@otelz.com, but no one has gotten back to me about the issue. Whenever I reach out to them, the customer ser...
Dear Otelz Representative, I’m writing regarding my reservation (No. 5539871) dated June 1, 2025, which was canceled by your team. I was immediately informed that the amount I paid would be refunded to my credit card. However, it has now been 16 days since the cancellation, and I still haven’t rece...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I stayed at a hotel booked through Otelz, with a check-out date of August 10, 2024. This was a business trip, and I urgently need the company invoice for reimbursement. My billing information on the site is up-to-date, yet it's now August 23, 2024, and I still haven't received my invoice. I kindly r...
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