We have not received any of our payments for the period starting from March 29, 2025, to April 28, 2025. It is impossible to reach the account managers or the central operations team. The accounting department simply brushes us off with responses like “send an email” or “submit it in writing.” Despite our repeated attempts and follow-ups, no clear explanation or timeline has been provided. This ongoing lack of communication is damaging our business operations and trust in the platform. We have informed them that we will initiate legal action. We hope we won't be forced to deal with this through a legal dispute and can resolve it amicably.
We are unable to receive our payments, and despite sending multiple emails, we haven't received any response. When we try to connect to accounting, they leave us listening to hold music for at least 10 minutes before answering, and when they finally do, they just resend the same email to the address...
Our business has been a loyal member of Otelz for over 10 years, but since October 18, 2024, we have not received any payments for our services. Multiple attempts to reach Otelz’s customer service have been completely unhelpful. Despite contacting the call center and our regional representative, no ...
Unfortunately, my experience with the Otelz platform has been extremely disappointing. Payments are not processed on time, and this issue is not unique to me; many other users seem to be facing the same problem. It’s shocking that such a large company struggles with such a fundamental process. What...
For the past 1.5 months, Otelz.com has continuously delayed payments to our hotel, claiming issues with their virtual card system. Despite providing full service to guests, issuing invoices, and ensuring their satisfaction, we have yet to receive any of our due payments. Each time we contact Otelz, ...
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