I purchased a Wellington (WLG) to Melbourne (MEL) flight ticket for 29 December 2025 through Gotogate in June 2025. Due ...to a medical reason, I was unable to travel, and according to Qantas, my booking is eligible for a flight credit. Gotogate, however, is refusing to initiate or process the flight c
I reside in Istanbul, and I purchased my plane ticket through Skyscanner via Gotogate. My flight with Kuwait Airways, sc...heduled for June 18th, was cancelled entirely without my involvement by the airline itself, and the transportation service I purchased was never provided at all. For this booking,
Through Gotogate, on April 4, 2026, I purchased round-trip plane tickets for Istanbul–Seoul and Seoul–Istanbul, includin...g meal service, paying a total of $833. On Friday morning, May 22nd, shortly before my flight, I received an email from Qanot Sharq, the airline I had booked with, stating that my
I purchased a ticket for a Seoul–Istanbul flight on July 26th with Scat Airlines through the intermediary company Gotoga...te. That same day, this flight was cancelled, citing technical reasons. As a result, I purchased another ticket for July 27th, but this flight was also cancelled about two weeks la
Hello, on June 13, 2026, I purchased a plane ticket from Istanbul Sabiha Gökçen Airport to Cyprus (Ercan) Airport, depar...ting July 17th and returning July 19th. When I tried to request a refund on June 15, 2026, I was told that a refund couldn't be issued. Even though I didn't accept this, when I tri
Through the Gotogate travel agency, I purchased flights with Qatar Airways: a March 17th Bali–Istanbul departure and a M...ay 12th Istanbul–Bali return, connecting through Doha. I paid a total of $1,148 by credit card. My Gotogate flight number is 1115-651-381, and my reservation number is YN9NC. When
We purchased 4 plane tickets with Air China through Gotogate. The PNR number for one part of these tickets is PV2HOY, an...d for the other part, it's myexee. Our CA114 flight was cancelled by Air China, and as a result, we filed a refund request through Gotogate. For the tickets under the PV2HOY PNR, w
I made a flight ticket reservation through Gotogate on 04/12/2026, paying a total of $803. Under this reservation, my fl...ights were scheduled with Turkish Airlines: an Aleppo–Amsterdam flight on 06/14/2026 and an Amsterdam–Aleppo flight on 05/25/2026. My order number is 1123-525-098. Even though the
I purchased a plane ticket through Gotogate for a June 14th Athens–Istanbul flight, with reservation code 1113-533-070. ...About a month ago, the airline sent an email stating that the flight had been cancelled and that the ticket fare would be refunded. Even though I made the total payment of $161 by
I purchased a flight ticket through Gotogate with a connection at Osaka Kansai Airport. My reservation number/ticket num...ber is 7819481554293; I bought the ticket on May 19th, and my flight date was May 29th. Neither at the time of purchase nor afterward was I given any information indicating that a
On 05/07/2026, while I was in Zonguldak, I purchased a return flight for three people from Tokyo to Istanbul on July 30t...h with AirAsia via the Gotogate website. My flight had a connection in South Korea, and while the layover was originally 2.5 hours, it was changed to a 30-hour wait for operational
I purchased round-trip flight tickets Cairo–Mumbai for 28 May 2026 and Mumbai–Cairo for 12 July 2026 through Gotogate, w...ith order number 1133-449-636, on EgyptAir. During and after this purchase, I was charged amounts and fees that I find unjustified and higher than what was shown or should have bee
My connecting flights with Qatar Airways, purchased through GoToGate for my 15–28 June trip under PNR C2DJHF, turned int...o a complete nightmare due to reasons originating from both the airline and the agency. After my first flight was cancelled on 30 April, I accepted the alternative offered to me. H
I am writing about my Pegasus Airlines flight from Antalya to London Stansted, booked through Gotogate. The flight detai...ls are Pegasus flight PC 1819 on 10 May 2026, with PNR number 1TKFLN. This flight was cancelled. On 17 April 2026 I requested a refund through Gotogate. It is clearly stated that t
I purchased round-trip flight tickets for two people from Istanbul to Phuke...t through Gotogate, with departure on Friday, February 20th, 2026, and retu
I purchased Air Seychelles tickets to Mauritius through Gotogate for a total of 1798 PLN, with the flight scheduled for ...14 March 2026. Due to the war situation in the Persian Gulf, I was not able to reach Mauritius and could not use my flight. I contacted the airline directly about a refund, and Air
I purchased a ticket through GotoGate for a Pegasus Airlines flight from Kayseri to Riyadh for a total of SAR 2,900. Due... to a cancellation, I requested a refund on 13 March 2026, and on 23 March 2026, I received only SAR 53 back to my account, which is approximately 2% of the total amount I paid. Go
We purchased round-trip flight tickets through Gotogate with SunExpress for travel to Dubai, departing on March 19, 2026..., and returning on March 23, 2026. We bought the tickets in February and paid a total of $2,813 using my credit card. However, despite the flights being canceled due to the war, th
Hello, I am writing to formally express my dissatisfaction with the handling of my flight change request for the route B...angkok to Chiang Mai. Over a period of six consecutive days, I contacted your customer service department twice daily to request a change to my flight ticket. On each occasion, I w
I had a booking with Air Arabia on flight G9692 on 15 April, from Entebbe to Sharjah and then from Sharjah to Athens. Th...is flight was cancelled, and I was unable to travel as planned. Due to this cancellation, I would like Air Arabia to rebook my ticket on an alternative flight on the same route so
We are a travel agency, and we booked flight tickets for our clients through GoToGate for the Istanbul–Osaka and Tokyo–I...stanbul route under booking number 1117491443. On February 28, we canceled these tickets and were informed that the refund would be processed within 1–2 weeks. However, more tha
About a month ago, I purchased a round-trip flight ticket through Gotogate for travel to Türkiye, departing on March 25 ...and returning on April 14. I paid a total of £926. However, about five days before the flight, Gotogate canceled my ticket without offering any alternative flight options—only a ca
I purchased Air India return tickets through Gotogate for three passengers, for travel from Riyadh to Goa and back, with... the planned journey between 14 March and 27 March. The Riyadh–Mumbai segment of our trip was disrupted and the airline cancelled the flight, so we were unable to travel at all. Si
