I purchased round-trip flight tickets Cairo–Mumbai for 28 May 2026 and Mumbai–Cairo for 12 July 2026 through Gotogate, w...ith order number 1133-449-636, on EgyptAir. During and after this purchase, I was charged amounts and fees that I find unjustified and higher than what was shown or should have bee
My connecting flights with Qatar Airways, purchased through GoToGate for my 15–28 June trip under PNR C2DJHF, turned int...o a complete nightmare due to reasons originating from both the airline and the agency. After my first flight was cancelled on 30 April, I accepted the alternative offered to me. H
I am writing about my Pegasus Airlines flight from Antalya to London Stansted, booked through Gotogate. The flight detai...ls are Pegasus flight PC 1819 on 10 May 2026, with PNR number 1TKFLN. This flight was cancelled. On 17 April 2026 I requested a refund through Gotogate. It is clearly stated that t
I purchased round-trip flight tickets for two people from Istanbul to Phuke...t through Gotogate, with departure on Friday, February 20th, 2026, and retu
I purchased Air Seychelles tickets to Mauritius through Gotogate for a total of 1798 PLN, with the flight scheduled for ...14 March 2026. Due to the war situation in the Persian Gulf, I was not able to reach Mauritius and could not use my flight. I contacted the airline directly about a refund, and Air
I purchased a ticket through GotoGate for a Pegasus Airlines flight from Kayseri to Riyadh for a total of SAR 2,900. Due... to a cancellation, I requested a refund on 13 March 2026, and on 23 March 2026, I received only SAR 53 back to my account, which is approximately 2% of the total amount I paid. Go
We purchased round-trip flight tickets through Gotogate with SunExpress for travel to Dubai, departing on March 19, 2026..., and returning on March 23, 2026. We bought the tickets in February and paid a total of $2,813 using my credit card. However, despite the flights being canceled due to the war, th
Hello, I am writing to formally express my dissatisfaction with the handling of my flight change request for the route B...angkok to Chiang Mai. Over a period of six consecutive days, I contacted your customer service department twice daily to request a change to my flight ticket. On each occasion, I w
I had a booking with Air Arabia on flight G9692 on 15 April, from Entebbe to Sharjah and then from Sharjah to Athens. Th...is flight was cancelled, and I was unable to travel as planned. Due to this cancellation, I would like Air Arabia to rebook my ticket on an alternative flight on the same route so
We are a travel agency, and we booked flight tickets for our clients through GoToGate for the Istanbul–Osaka and Tokyo–I...stanbul route under booking number 1117491443. On February 28, we canceled these tickets and were informed that the refund would be processed within 1–2 weeks. However, more tha
About a month ago, I purchased a round-trip flight ticket through Gotogate for travel to Türkiye, departing on March 25 ...and returning on April 14. I paid a total of £926. However, about five days before the flight, Gotogate canceled my ticket without offering any alternative flight options—only a ca
I purchased Air India return tickets through Gotogate for three passengers, for travel from Riyadh to Goa and back, with... the planned journey between 14 March and 27 March. The Riyadh–Mumbai segment of our trip was disrupted and the airline cancelled the flight, so we were unable to travel at all. Si
I purchased flight tickets through Gotogate for March 18 and March 20, 2026, with reservation number 1113-308-170, payin...g a total of $969. When I later tried to cancel my reservations, the company stated that no refund would be issued and completely blocked the process. Since March 17, I have conta
I purchased a ticket through Go To Gate for an EgyptAir flight from Doha to Cairo on 28/02/2026 at 13:45, with ticket nu...mber 0779553354010, issued in the name of passenger TUKA A***. The ticket was paid by credit card in the name of HASAN A***, and the contact details used in the booking are phone n
"The refund was processed, thank you."
I purchased a flight ticket for June 24 from Cairo to Istanbul through Gotogate, which redirected me from Skyscanner, fo...r $547 with AJet. My original departure time was 4:20 AM, but AJet changed it to 3:10 AM. Due to this change, my connecting flight in Istanbul is completely disrupted, and I can no
Order 1058-898-360 I purchased a Swiss Air flight ticket through Gotogate in June 2025 for travel on 30.12.2025 on the C...airo–London route, with a total cost of approximately 1000. Due to a bereavement, the flight had to be cancelled, and I therefore requested a refund from Gotogate. As part of this
I purchased a return flight ticket from Vilnius to Dubai through Gotogate, under Finnair, with Gotogate reference 88E572... and Finnair confirmation number 88FCZ9. The return flight was scheduled to take place on 6 March 2026. On 4 March 2026, I received an email from Gotogate informing me of a change
In November, I purchased round-trip tickets to Tokyo for March 12 with China Southern Airlines through Gotogate for myse...lf and my daughter. At the beginning of January, I noticed that there was a one-letter typo in my last name, and around January 9, I immediately contacted Gotogate to request a cor
I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the pur...chase process and in the confirmation emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation, and based on this information
I purchased an additional “refundable ticket” service for a flight ticket I bought through Gotogate. During the purchase... process and in the emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation. Due to my visa process, I canceled my ticket (r
I purchased round-trip tickets for two people with China Southern Airlines for my May 14 Istanbul–Osaka flight (with a l...ayover in Beijing) and Tokyo–Istanbul return flight (with a layover in Guangzhou), under order number 1108-914-242, for a total of $3,449. The airline canceled our flight without p
Through the Gotogate website, I purchased round-trip Ajet flight tickets for February 14, 2026, and February 16, 2026, u...nder order number 1116-396-413, with a “cancelable option,” for a total of $442. When I attempted to cancel the ticket, I was told that the 24-hour cancellation window had expired