I purchased an airline ticket through Gotogate and additionally paid for the “refundable ticket” service. During the purchase process and in the confirmation emails sent to me, it was clearly stated that 90% of the ticket price would be refunded in case of cancellation, and based on this information...
Through the Gotogate website, I purchased round-trip Ajet flight tickets for February 14, 2026, and February 16, 2026, under order number 1116-396-413, with a “cancelable option,” for a total of $442. When I attempted to cancel the ticket, I was told that the 24-hour cancellation window had expired ...
I purchased flight tickets via the Gotogate website for a Pegasus Airlines flight from Kuwait to Istanbul, with order number 1110-943-051, on 27/29 January. Later, I requested a refund and was informed that there would be deductions of around 20 KWD from the amount to be refunded. However, on 4 Febr...
On February 3, 2026, I purchased a flight ticket through Kiwi.com. Although I did not receive any additional approval request, SMS verification, or notification during the payment process, on the night of March 4, 2026, we discovered that two separate charges had been made by Gotogate to my wife’s İ...
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight operated by Air China with a connection in China. The China–Tokyo connecting flight was canceled by Air China. I arranged and paid for all hotel reservations, vacation leave, and everything related...
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight with Air China (with a connection in China). The China–Tokyo connecting segment was canceled by Air China. I arranged all my hotel reservations, vacation leave, and related payments according to th...
On November 14, I purchased a round-trip ticket through Gotogate for an Air China flight from Istanbul to Tokyo with a connection in China. My reservation/order number is 1094-950-211. I initially scheduled my departure for December 24 and my return for January 6, and I paid $780 for the ticket. Due...
Through Gotogate, I purchased round-trip tickets for two people from Athens to Rome under reservation number 1115-686-278. On January 24, 2026, at approximately 8:26 p.m., $467 was charged to my account, yet my reservation was canceled without any explanation. After the cancellation, I attempted to...
I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight was later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not receive...
On January 15, 2026, during a flight reservation I made through Gotogate, I approved a payment of $1,937 on the 3D Secure verification screen. However, after the transaction, when I checked my bank statement, I saw that $1,998 had been charged to my card. This means there is a $61 difference between...
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...
On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displayed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount...
On December 13, 2025, the Gotogate website displayed a total ticket price of $1,151, including all taxes and fees. I completed the payment using my Halkbank card. When I checked my card activity on Monday, December 15, 2025, I saw that $1,198 had been charged by placing my account into a negative ba...
On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for...
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
On October 13, I submitted a refund request for my flight ticket with order number 1096-461-864. I was informed that, after deducting the service fee of $41, the remaining balance would be refunded to my bank account within 15 days. However, despite the time that has passed, I still haven’t received...
I purchased a flight ticket through Go to Gate for my Etihad Airways flight EY545 on November 16, which was from Phuket to Abu Dhabi with a connecting flight. My flight time was changed twice, and the layover at the connecting airport increased to 8 hours. During this process, I received two separa...
On October 25 at around 5:50 PM I attempted to purchase a ticket via GoToGate for a Bodrum-London flight. Initially the ticket price showed as $945, but when I proceeded to the payment stage the price automatically increased to $1,351 without any warning or explanation. I had to cancel the transacti...
I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...
On October 10, I purchased plane tickets through GoToGate with China Eastern Airlines for five people, totaling $3,190. On the morning of October 11, I realized I had booked the wrong tickets and submitted a cancellation request within 24 hours. Because the change fee was extremely high, I chose to ...
On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that ...
I purchased a flight ticket online through GoToGate, but the passenger’s first name was entered incorrectly — it should have been “Guln***”, but it was mistakenly written as “Gu*”. My reservation/PNR number is 2352277982142. As soon as I noticed the error, I immediately contacted customer service —...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...