On September 18, 2026, I purchased a ticket through the Gotogate app for the 8:15 PM Izmir–Athens flight. On the day of ...the flight, at around 11:00 AM, I attempted to complete online check-in for three passengers through the same app, and I was charged a total of $22 on my credit card for this servi
I booked Istanbul–Tokyo tickets through Gotogate for my family of four, including two children. The order number is 1120...-562-399, the PNR is pepngn, and the carrier is China Southern. July 4: The airline canceled our return flight. Gotogate proposed a 35-hour layover itinerary. I rejected it and re
On September 6, 2026, I made a flight reservation through Gotogate under order number 1154082724. During the purchase pr...ocess, the total price displayed in the system was $1,011, but after payment, my Yapı Kredi credit card was charged $1,048 in a single transaction. There is a clear difference betw
When purchasing tickets for my China Southern flights CZ8065–CZ386 on August 24, 2026, and CZ386–CZ8065 on September 1, ...2026, I specifically requested a Muslim meal. However, the special dietary meal I had requested was not provided to me during the flights. When I spoke with the cabin crew, they t
I purchased a ticket from Gotogate and paid approximately $245. I also purchased an additional insurance policy from the...m for about $14 in case I needed to change the date or cancel the ticket. Ten days before the flight, I wanted to move my flight two days earlier, on a date when there were dozens
I purchased a plane ticket through Gotogate for a Prague–Mersin route scheduled for July 12. Following an incident, AJet... canceled the ticket without any deductions and processed the refund immediately. However, although Gotogate stated that the refund process was initiated on July 14, the money has
After my reservation with Gotogate, booking number 1101-270-349, was canceled, I was issued a voucher worth 90% of the t...icket price, with code RAYG2DN5PD and a total value of approximately $386. The voucher's expiration date was stated as January 15, 2027. I later used this voucher for a reservatio
I would like to share a problem I experienced while purchasing a round-trip flight ticket from Istanbul to Bali through ...Gotogate. Yesterday, I proceeded with what I believed was an available flight for March 4, 2027. However, when I opened the page for the flight I had selected, the system redirecte
I purchased a ticket through Gotogate for a connecting flight from Izmir to Samsun. During the payment process, the syst...em appeared to exit twice, so I did not even realize that the payment had gone through. Despite this, tickets were issued for a flight I never took or used in any way, and approxim
I purchased a return flight ticket from Berlin to Caracas and back through Gotogate for a total of 1.825,00 EUR, with re...servation number 1129-626-139, issued in the name of Jonathan Alejandro Peraza Hernandez. On 26/06, the airline TAP Portugal cancelled my flight and processed a full refund of 1.82
I purchased a Wellington (WLG) to Melbourne (MEL) flight ticket for 29 December 2025 through Gotogate in June 2025. Due ...to a medical reason, I was unable to travel, and according to Qantas, my booking is eligible for a flight credit. Gotogate, however, is refusing to initiate or process the flight c
I reside in Istanbul, and I purchased my plane ticket through Skyscanner via Gotogate. My flight with Kuwait Airways, sc...heduled for June 18th, was cancelled entirely without my involvement by the airline itself, and the transportation service I purchased was never provided at all. For this booking,
Through Gotogate, on April 4, 2026, I purchased round-trip plane tickets for Istanbul–Seoul and Seoul–Istanbul, includin...g meal service, paying a total of $833. On Friday morning, May 22nd, shortly before my flight, I received an email from Qanot Sharq, the airline I had booked with, stating that my
I purchased a ticket for a Seoul–Istanbul flight on July 26th with Scat Airlines through the intermediary company Gotoga...te. That same day, this flight was cancelled, citing technical reasons. As a result, I purchased another ticket for July 27th, but this flight was also cancelled about two weeks la
Hello, on June 13, 2026, I purchased a plane ticket from Istanbul Sabiha Gökçen Airport to Cyprus (Ercan) Airport, depar...ting July 17th and returning July 19th. When I tried to request a refund on June 15, 2026, I was told that a refund couldn't be issued. Even though I didn't accept this, when I tri
Through the Gotogate travel agency, I purchased flights with Qatar Airways: a March 17th Bali–Istanbul departure and a M...ay 12th Istanbul–Bali return, connecting through Doha. I paid a total of $1,148 by credit card. My Gotogate flight number is 1115-651-381, and my reservation number is YN9NC. When
We purchased 4 plane tickets with Air China through Gotogate. The PNR number for one part of these tickets is PV2HOY, an...d for the other part, it's myexee. Our CA114 flight was cancelled by Air China, and as a result, we filed a refund request through Gotogate. For the tickets under the PV2HOY PNR, w
I made a flight ticket reservation through Gotogate on 04/12/2026, paying a total of $803. Under this reservation, my fl...ights were scheduled with Turkish Airlines: an Aleppo–Amsterdam flight on 06/14/2026 and an Amsterdam–Aleppo flight on 05/25/2026. My order number is 1123-525-098. Even though the
I purchased a plane ticket through Gotogate for a June 14th Athens–Istanbul flight, with reservation code 1113-533-070. ...About a month ago, the airline sent an email stating that the flight had been cancelled and that the ticket fare would be refunded. Even though I made the total payment of $161 by
I purchased a flight ticket through Gotogate with a connection at Osaka Kansai Airport. My reservation number/ticket num...ber is 7819481554293; I bought the ticket on May 19th, and my flight date was May 29th. Neither at the time of purchase nor afterward was I given any information indicating that a
On 05/07/2026, while I was in Zonguldak, I purchased a return flight for three people from Tokyo to Istanbul on July 30t...h with AirAsia via the Gotogate website. My flight had a connection in South Korea, and while the layover was originally 2.5 hours, it was changed to a 30-hour wait for operational
I purchased round-trip flight tickets Cairo–Mumbai for 28 May 2026 and Mumbai–Cairo for 12 July 2026 through Gotogate, w...ith order number 1133-449-636, on EgyptAir. During and after this purchase, I was charged amounts and fees that I find unjustified and higher than what was shown or should have bee
My connecting flights with Qatar Airways, purchased through GoToGate for my 15–28 June trip under PNR C2DJHF, turned int...o a complete nightmare due to reasons originating from both the airline and the agency. After my first flight was cancelled on 30 April, I accepted the alternative offered to me. H
I am writing about my Pegasus Airlines flight from Antalya to London Stansted, booked through Gotogate. The flight detai...ls are Pegasus flight PC 1819 on 10 May 2026, with PNR number 1TKFLN. This flight was cancelled. On 17 April 2026 I requested a refund through Gotogate. It is clearly stated that t
