On May 10, 2025, I purchased two tickets from Gotogate for the Istanbul–Phuket flight operated by Etihad Airways, scheduled for November 7–17, 2025. At the time of booking, the 25 kg checked baggage allowance was not included in the ticket price, so we paid an additional baggage fee of ₺6,100.04 for...
I’m experiencing a serious issue with my flight ticket purchased through Go to Gate, associated with order number 1037-658-992. During the purchase process, I paid an extra fee to make the ticket refundable in case of a visa denial. Unfortunately, my UK visa application was rejected, so I wanted to ...
On October 13, I submitted a refund request for my flight ticket with order number 1096-461-864. I was informed that, after deducting the service fee of $41, the remaining balance would be refunded to my bank account within 15 days. However, despite the time that has passed, I still haven’t received...
I purchased a flight ticket through Go to Gate for my Etihad Airways flight EY545 on November 16, which was from Phuket to Abu Dhabi with a connecting flight. My flight time was changed twice, and the layover at the connecting airport increased to 8 hours. During this process, I received two separa...
On October 25 at around 5:50 PM I attempted to purchase a ticket via GoToGate for a Bodrum-London flight. Initially the ticket price showed as $945, but when I proceeded to the payment stage the price automatically increased to $1,351 without any warning or explanation. I had to cancel the transacti...
I purchased a plane ticket from Etihad Air through GoToGate under reservation number 1090-339-408 for a flight on November 7, 2025. However, due to a system error, the same name was entered twice, causing an extra passenger to appear on the ticket. I’ve been trying to fix this issue for three days. ...
On October 10, I purchased plane tickets through GoToGate with China Eastern Airlines for five people, totaling $3,190. On the morning of October 11, I realized I had booked the wrong tickets and submitted a cancellation request within 24 hours. Because the change fee was extremely high, I chose to ...
On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that ...
I purchased a flight ticket online through GoToGate, but the passenger’s first name was entered incorrectly — it should have been “Guln***”, but it was mistakenly written as “Gu*”. My reservation/PNR number is 2352277982142. As soon as I noticed the error, I immediately contacted customer service —...
We purchased round-trip tickets through GoToGate for an AirAsia flight from Denpasar to Singapore as part of a multi-flight booking. We paid a total of $426 for the trip. About three weeks ago, GoToGate informed us that the flight had been canceled and asked us to choose an alternative flight. We pa...
I purchased an Air China round-trip ticket (Istanbul–Tokyo / Tokyo–Istanbul) through GoToGate, paying extra for a flexible ticket and an extra flexibility package. I wanted to move my March 2026 trip to November 2025. Since 6:00 a.m. today, I’ve been trying to make this change, but when I attempt it...
I requested a refund from Gotogate on June 27, 2025, after my flight was canceled due to a schedule change by the airline. It’s been over a month, and I have received no refund and no proper update. I have contacted their customer support multiple times with no resolution. This is unacceptable, and ...
I booked my flight with China Southern Airlines through Gotogate, and this is now the second time my flight has been canceled without warning. When I contacted customer service, I was told that the airline has the right to cancel flights even just one hour before departure. How is that acceptable? ...
On April 9, 2025, I purchased a flight ticket from Amsterdam to Kuala Lumpur to Jakarta through Gotogate.com. On the same day, I went to Sabiha Gökçen Airport but was unable to fly due to a visa issue. I immediately called Gotogate for help. A male representative initially answered and said he could...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I booked flexible tickets through Gotogate for an international vacation, expecting to make changes if needed—that’s why I paid extra in the first place. Now that I actually need to change my travel dates, I’m being hit with "airline fees" that are even higher than the original ticket prices. I pai...
I canceled my ticket through Gotogate on June 26, and as of today—13 days later—I still haven’t received any refund. Their customer service keeps giving me conflicting answers. One agent told me the refund was issued on July 1, but no funds have reached my bank account. I'm constantly checking, and ...
On July 3, 2025, we were scheduled to fly from Sabiha Gökçen to Baku at 13:25 with my 3-year-old daughter. However, we were denied boarding because her national ID did not include a photo. This requirement was never communicated to us during booking or by the airline in advance. At the airport, we ...
For my trip under order number 1050-682-714, I had to cancel the ticket for my child under the age of 2. I personally contacted Pegasus Airlines and successfully processed the cancellation. Pegasus refunded a total of €42 for the infant ticket. However, GoToGate only informed me via email that they...
Five days before my scheduled flight, GoToGate informed me that the flight time had been changed. While I understand that schedule adjustments can happen, what’s unacceptable is that when I tried to select a different available time, GoToGate demanded an additional fee—despite the fact that passenge...
I booked a flight to Rome through GoToGate, and the system clearly stated that I had a total of 60 kg of checked baggage allowance—20 kg per passenger for three people. I even contacted GoToGate multiple times to confirm this information, and they reassured me each time that the baggage was included...
I tried to cancel my Cidde–Istanbul flight, which I had booked through GoToGate.com (Order No: 1052-971-112). However, the process turned into a nightmare. GoToGate told me to contact the airline directly, while the airline insisted that any cancellation had to go through the agency. I called both ...
Dear GoToGate Representatives, On June 5, 2025, I booked a flight through your platform for a trip scheduled on July 1, 2025. However, just two hours after making the reservation, I decided to cancel the booking. To my shock, I was informed that a cancellation fee and service charge totaling ₺18,00...
I purchased a flight ticket through Gotogate and finalized the payment with a total charge of ₺99,146, which was clearly shown on their checkout page. The payment process appeared standard—my credit card was charged, and the amount displayed was in line with what I expected. However, once the transa...