On February 6, 2025, I made an early reservation through Otelz, trusting that my booking was secure. However, today I received an email stating my reservation was canceled without any prior notice.
When I called customer service to ask why, they told me the hotel canceled it because their price was lower than other hotels in the area. How is this acceptable? I booked through Otelz, expecting reliability, yet they allow hotels to cancel reservations whenever they want, leaving customers stranded.
Now, after 10 days, I can’t find another hotel in the same area on the same dates. My vacation plans are ruined because Otelz refuses to take responsibility. Otelz, fix this! Customers deserve better!
I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...
I made an early reservation on July 17, 2024, through the Otelz app to take advantage of a promotion for a hotel that was listed as available at the time. However, nearly a month later, on August 15, 2024, I received an email stating that my reservation was canceled due to "Other" reasons, citing no...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
On March 22, 2025, I booked a one-night stay at Le Meridien Etiler through Otelz.com, with check-in on March 22 and check-out on March 23. The booking was confirmed and fully paid for. However, just hours later, I received a call stating that the price was incorrect and they had to cancel my reserva...
On April 20, 2025, I made a reservation at Bella Pietra Alaçatı through Otelz.com, but despite providing my credit card details, the booking was canceled without any notification or email, with the reason being "invalid card number." As a result, my holiday reservation for June 5, 2025, was canceled...
Comments