I was contacted after writing a complaint about the bad experience I had due to reservation problems with Otelz.com, and I was told that the issue would be resolved and I would receive a refund, but in the end, there was neither a solution nor a follow-up call. I waited for days, constantly checking my emails and missed calls, hoping for a response that never came. The lack of communication and accountability was incredibly frustrating. I even followed up multiple times, but still got no clear answer. I regretted it deeply and will never use the platform again.
I had booked several hotels through Otelz.com months in advance. When I arrived at the hotel, they said they didn't have my reservation and sent me to another hotel. After I called Otelz.com and asked for a refund and help, they told me they would get in touch with the hotel to solve the problem. Ho...
I booked a reservation through Otelz.com, but upon arrival, the hotel informed me that the reservation was not reflected in their system. As a result, my reservation was not recognized or accepted. This situation is incredibly frustrating, and no solution has been provided so far. I am disappointed...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
Two months ago, I booked and fully paid for a hotel reservation in Sharm El Sheikh through Otelz.com from Turkey. Everything appeared confirmed on their platform. But when we arrived at the hotel—after flying internationally from Turkey—we were shocked to hear that no reservation had been made in ou...
I booked a stay at Selge Beach Hotel through Otelz for my wife and two sons. A few days ago, I decided to add one more guest to the reservation and immediately contacted Otelz customer service to make the change. I called multiple times, explained my request in detail, and was told someone would get...
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