I purchased the Bepanthol Derma Intensive Moisturizing Night Care Cream (50 ml) about two to three weeks ago from the Altın Mermer Gratis store in Çapa. From the moment I first opened it, the pump did not work at all, so I have been unable to use the product. I no longer have the receipt or invoice ...
On September 24, 2025, I purchased two units of Bepanthol Sensidaily Face and Body Cleansing Gel (200 ml) through the Migros Mion app under Order No: 725413452. Because my skin is very sensitive and dry, I chose this product based on its gentle ingredients. I opened only one of the bottles and used ...
I have been using Bepanthol Moisturizing Eye Drops for about two weeks, and the quality of the dropper is extremely poor. When I try to use the drops, it can take up to two hours for a drop to come out. This makes the product very difficult to use and does not meet my expectations. I purchased the ...
I purchased two creams from Bepanthol—one Bepanthol Derma and one Bepanthol Sensiderm. The Derma cream had a security seal, but the Sensiderm product did not. I’m not sure whether it’s manufactured this way or if the product was previously opened. For a premium brand like Bepanthol, I don’t understa...
On September 13, 2025, I purchased Bepanthol Hand and Face Skin Care Cream from Logo Pharmacy. I used the product regularly, morning and evening, for about two weeks. Within a short time, the scent of the cream changed drastically, developing an unpleasant, chemical, sour odor. Additionally, the tex...
I took my baby to the hospital because of red bumps on the face, and the doctor prescribed Bepanthol Sensiderm anti-itch cream. After using the cream, the symptoms on my baby’s face became even worse. When I tested it on the arm, similar bumps appeared there as well. This issue began about ten days ...
My baby is 9 months old, and since birth I have only used Bepanthol Baby Diaper Rash Ointment. Until now, we never had any problems—the product always worked very well. However, I recently bought a new 100g tube and used it for the first time on September 30. When I used it again on October 2, even ...
I used Bepantol Wound-Healing Gel on my face for the first time just now. Immediately after applying it, I experienced severe burning, redness, and swelling on my skin. I purchased the product from a pharmacy and did not see any warning information regarding such reactions. Due to this adverse expe...
On August 10, 2025, I experienced an issue with the Bepanthol Derma Hand and Face Cream that I purchased from Narecza. The product’s expiration date is 01/2026, and the batch number is 2301393. When I first opened the cream, I didn’t notice any pleasant scent, but over time I began to detect an unpl...
I recently purchased a second Bepanthol lip balm stick, expecting the same quality and moisturizing effect as the one I had nearly finished. However, to my surprise and frustration, the second product I received was nothing like the first one. The packaging looked different, and more importantly, th...
I purchased Bepanthol Baby Shampoo hoping it would be a gentler and safer alternative after a previous brand caused eye irritation for my daughter. Given Bepanthol's reputation, I expected a much better experience—but unfortunately, I was let down. Despite all the marketing around its suitability fo...
On April 7, 2025, I placed an order on Trendyol for Bepanthol facial cleansing gel and cream, clearly selecting Bepanthol as the seller. After the payment was processed, I received the invoice and noticed that the product was actually shipped by a company named Afilli Kozmetik, not Bepanthol. This i...
I purchased the Bepanthol Sensiderm Anti-Itch Cream based on its promises to relieve itching and repair the skin barrier, especially since it clearly states it is formulated for eczema-prone skin. I had high expectations given the brand’s reputation, but my experience was anything but positive. The...
I was prescribed Bepanthol throat lozenges by a doctor at Memorial Hospital after experiencing throat swelling. Given the brand's strong presence in the pharmaceutical market, I had a certain level of trust and expectation. Unfortunately, the experience turned out to be extremely disappointing on mu...
I bought Bepanthol Baby Diaper Rash Cream from the official Bepanthol seller on Trendyol, expecting the same quality and results I’ve trusted for a long time. But this time, it was a complete disappointment. Not only did the cream fail to prevent my baby’s rash—it actually made it worse. My baby’s s...
I recently purchased a Bepanthol Derma cream from a Migros Mion store, and I was genuinely shocked to find that it had no hygienic protective seal. How is it acceptable that such a sensitive skincare product, especially one that is quite expensive, comes without even a simple tamper-evident cap? Thi...
I recently purchased Bepanthol cream from Boyner, but when it arrived, I was shocked to see that the expiration date was 10/2024. On top of that, the box was severely damaged and torn, making it look like it had been sitting on a shelf for years. This is completely unacceptable from a well-known ret...
I have clear, acne-free skin, and I trusted Bepanthol Derma as a high-quality brand for skincare. Wanting a gentle daily cleanser, I purchased the Bepanthol Derma Purifying & Revitalizing Face Wash, which claims to cleanse without drying out the skin. However, instead of providing hydration and nou...
I purchased the Bepanthol Sensidaily 400ml cream, but the pump mechanism doesn’t work at all. Considering the high price of this product, this issue is unacceptable and creates unnecessary inconvenience. A defective pump makes it extremely difficult to use the product, which is frustrating for custo...
I used Bepanthol lip cream, expecting relief, but it severely dried out my lips, causing peeling and crusting at the corners. This led to intense itching, burning, and painful sores that made it difficult to open or close my mouth. Assuming it would improve with continued use, the symptoms only wors...
Hello, The Bepanthol Baby diaper rash prevention cream tube I use for my baby exploded from the side. It wasn't squeezed or pressed during transportation. I can't use it. The packaging of a product sold at such a high price shouldn't be of such poor quality. I can't use it, and the money I spent has...
I have been using Bepanthol diaper cream for a long time, but this time it was different. The consistency was more liquid and lumpy, resembling curdled milk, and the colour was noticeably whiter. Usually, it has a thicker consistency, doesn't flow easily, and has a slightly yellowish hue; I'm confus...
After applying Bepanthen Derma on my dry hands and wrists at night and sleeping, I awoke the next day with blisters on my right wrist. In addition, I felt a scorching feeling like fire in the palms of my hands. Despite promptly discontinuing use, the burning and itching in my wrist worsened by the s...
I ordered Bepanthol diaper cream for my son, but after using it, he started experiencing diaper rash issues. We feel let down due to the quality of the product we purchased. My son is only two years old, and this situation has caused him constant discomfort and crying. To prevent other consumers fro...
