Since no payment was made to the hotel, I ended up paying for the stay myself. I was told that the amount I paid to Otelz would be refunded to my credit card; however, they transferred the money to their own app, Z Wallet. In other words, instead of issuing a refund to my credit card, they redirected the funds to their internal system. This has turned into an issue that requires both time and legal knowledge to resolve. I am expecting the amount of ₺8,642.56 for my reservation number 5532384, check-in on June 2, 2025, and check-out on June 3, 2025, to be refunded to my credit card.
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actually fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place. Instead of issuing a r...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...
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