I used the LOCA-TOOL.COM service to try to locate a lost phone and was informed that there would be a once-off charge of R24. I entered my Capitec bank card details and paid R24, but after the payment, I realized that they were not actually going to help me with locating my phone as implied. I also did not receive any email, SMS, or confirmation from LOCA-TOOL.COM for this transaction; the only record is on my bank statement, where the description appears as “FEE FARGO”. Today I received R800 into my account, and shortly afterwards I got a notification from Capitec that a payment attempt exceeded my limit. LOCA-TOOL.COM tried to take R585 from my account as a subscription charge that I never agreed to. Fortunately, I had already moved my money out of my main account, so this R585 payment did not go through. I am very uncomfortable that my card details are still being used for unauthorized payment attempts after a single R24 fee. I request an immediate refund of the R24 that was taken from my account, the full cancellation of any subscription or recurring payments associated with my details, and the complete deletion of my card information from your system. I also want written confirmation that my subscription, if any, has been cancelled and that no further charges will be attempted on my account.
I recently subscribed to Finda Net’s “find lost device” service and since then money has been deducted from my Capitec Bank account incorrectly. On 29 November 2025 at 09:36, an amount of R31 was deducted. Then on 30 November 2025 at 10:37, an amount of R750 was deducted from my account, even though...
I used Finda.net only once to locate my phone and paid ₺29 for that single service. At no point did I agree to any subscription or recurring payments. However, on January 10, 2025, they attempted to withdraw ₺695 from my account without my permission. Luckily, since my card is blocked for online tra...
On September 25, 2025, I made a $1 payment through my bank card to use the Finda.net service to locate my lost phone. However, the location service did not work, and I was unable to track my device. Later that same day, I attempted to cancel my subscription, but encountered a system error during the...
On 22.03.2025, LocationTool charged my credit card for €39.40 without my knowledge or approval. I never saved my card information for future use, and I never gave permission for any recurring or automatic payment. Despite this, my card details were somehow stored, and a payment was processed complet...
On January 10, 2025, Finda.net attempted to withdraw ₺695 from my bank account—without any prior notice, permission, or subscription confirmation. Thankfully, my card was disabled for online purchases, so the transaction was blocked. But the fact that they tried to charge me such a high amount witho...
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