I made a reservation on Otelz.com for a one-night stay from March 31 to April 1, 2025, under reservation number 5504023. The full amount was immediately charged to my credit card. However, when I called the hotel directly today to ask a simple question, I was shocked to hear that they had no record of my reservation. Even worse, they told me they had closed sales through Otelz.com and all third-party platforms.
Later, a hotel employee called me to say that due to "mandatory reasons", my reservation needed to be canceled. I then contacted Otelz.com customer service, but they kept stalling with empty promises of a callback—no real support, no resolution.
I planned my entire trip around this booking. Had I not randomly called the hotel today, I would have shown up and been left stranded. This is completely unacceptable. You can't take my money, cancel my booking without informing me, and then refuse to take proper action.
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...
On March 22, 2025, I booked a one-night stay at Le Meridien Etiler through Otelz.com, with check-in on March 22 and check-out on March 23. The booking was confirmed and fully paid for. However, just hours later, I received a call stating that the price was incorrect and they had to cancel my reserva...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
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