On December 11, 2025, I flew with A Jet from Trabzon Airport to Ankara Esenboğa Airport on the 9:05 AM flight. Due to a delay, we landed in Ankara approximately 30 minutes late. Because we arrived late at night, I was unable to thoroughly inspect my luggage when I picked it up from the baggage carousel. While taking my suitcase out of the taxi, I noticed a serious crack near the bottom area where the wheels are located. I immediately submitted a damage claim through A Jet’s baggage damage page, including my PNR and ticket information for the flight. However, my claim was rejected on the grounds that no damage report was filed at the airport at the time, and the airline refused to accept any responsibility. Since it was late at night and I was tired, and it was dark, I could not notice the damage immediately after baggage claim; this damage clearly occurred after the flight. I do not accept that an airline that broke my carry-on suitcase can completely deny customer responsibility simply because a report was not filed instantly at the airport. I request that my damage report and flight details be reviewed, and that the repair of my damaged suitcase be covered, or that I be reasonably compensated so that my grievance can be resolved.
On January 22, 2025, after returning from an international trip with AJet, I picked up my suitcase at Ankara Esenboğa Airport, only to find that its wheels were completely broken. I immediately went to the airport’s damage claims department, where a staff member took photos of the damage and issued ...
On September 23, shortly after my flight from Ercan to Sabiha Gökçen, I discovered that the wheel of my brand-new Benetton suitcase had been broken. I noticed the damage while loading the luggage into my car, after it had been transported with the airport’s baggage cart. I immediately reported the i...
On December 27, 2024, I flew with Ajet from Ankara to Şanlıurfa. Upon arrival at Şanlıurfa GAP Airport, I discovered that my luggage was damaged. When I reported this to the Damaged-Baggage section, a report with the number GNYVF10917 was issued. However, I was informed that they couldn't provide a ...
On July 30, 2025, the Ajet flight VF4123 from Bingöl to Ankara, scheduled to depart at 13:30, was first delayed due to a lack of fuel and was rescheduled for 16:30. Eventually, the flight took off at 17:30. Upon arrival in Ankara, we were informed that our baggage had been left behind in Diyarbakır ...
On October 27, 2025, my father and I purchased tickets for AJet flight VF3004 from Istanbul Sabiha Gökçen to Ankara Esenboğa (PNR: 3BB5YN). Before the flight, we checked in a total of three pieces of luggage. However, due to a last-minute work issue, my father was unable to travel. As I was boarding...
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