I booked a hotel through Otelz, paying with my credit card as required. Later, I called the hotel to inform them of my late arrival, only to be told that the payment had been processed directly to them. How is this possible?
Otelz clearly states on their website that no payment will be made to the hotel, yet my money is gone, and no one is helping me. I contacted Otelz customer service, and while they initially said they would handle it, I haven't been able to reach them since. Calls are either ignored or abruptly disconnected, and no one takes the issue seriously.
Otelz, fix this now! If you promise a "no payment to hotel" policy, then why was I charged? I demand immediate clarification and a refund if necessary! I have attached screenshots as proof.
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why...
I booked a non-refundable hotel reservation through Otelz.com for the upcoming Eid al-Fitr, and the full amount was charged to my credit card. Everything looked confirmed on their platform. But when I called the hotel directly to double-check the details, they told me they have no agreement with Ote...
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