Let me start by saying this is the fourth time I’ve faced the exact same issue with Otelz.com. On March 22, 2025, I booked a hotel via Otelz.com for a 1-night stay, paying with ZCüzdan. At 12:46 PM, just over an hour before check-in, the hotel called me. As soon as the phone rang, I already knew why—they told me again that Otelz.com had not paid them, so they couldn’t accept my reservation unless I canceled and paid directly by cash or card.
I booked through Otelz.com specifically because I wanted to use the funds in my ZCüzdan, which cannot be refunded to my card. I asked the hotel to give me a bit of time before canceling and called Otelz.com. I spoke with a rep named M*, explained everything, and he said he’d contact the hotel and call me back in 15 minutes. I waited… no one called.
I called back again, explained everything to another rep, who also promised to follow up. No one got back to me. I called over 20 times, and every time, the call either dropped after hold music or was abruptly ended. I even tried calling from two phones and messaged through their live support—no answer.
Eventually, I gave up and booked another hotel through a different platform, checked in with no issues. Hours later, Otelz.com finally picked up and canceled the original reservation. That’s it.
Just a month ago, I went through a similar crisis with another Otelz.com reservation. I emailed them, submitted complaints, and was told, “We’ll be in touch shortly.” It’s been a month, and no one has followed up.
I know nothing will come of this complaint either—but I’m still speaking up. Otelz.com, you need to stop making excuses and fix your broken payment system and nonexistent customer support. People’s time, money, and trust aren’t things you can treat this carelessly.
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...
I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation. Th...
Comments