Today, despite having a reservation for Kılıç Boutique Hotel through Otelz.com for which $183 was charged to our credit ...card, we were refused accommodation when we arrived at the hotel and were left without a place to stay. Our reservation number is 5653843, and our PIN code is 4384. Even though we
On February 10, 2026, I made a reservation at Bukaviyye Otel through Otelz.com with reservation number 5620747 and paid ...₺4,644.19. The reservation was clearly marked as “free cancellation.” In line with this, I requested cancellation on February 13, 2026, and the hotel itself confirmed the free canc
I have been waiting for approximately two months to receive the payment for reservation number 5644634, which we created... through Otelz for Roccia Downtown Hotel. Although the net payment of approximately $148 was supposed to be transferred to me in July, the company has failed to make the payment an
I made a reservation at Suhan 360 Seaport Hotel through Otelz for September 12–13 and paid approximately $62 by credit c...ard. Although my reservation and payment appeared as successful on the Otelz platform, when I arrived at the hotel, the hotel told me that they had not received the payment and ref
I made a standard room reservation through Otelz at Somerset Hotel in Maslak, Istanbul, for three rooms, with check-in o...n September 5 and check-out on September 8, under reservation code 5651308. Based on the information provided in the reservation confirmation email sent to me by Otelz, I made the
I made a reservation at Crystal Aura Aqua Collection through Otelz.com for check-in on August 30 and check-out on Septem...ber 5, and I paid approximately $1,474 to Otelz.com. When I arrived at the hotel to check in, the hotel informed me that the payment had not been received because Otelz.com had not
On May 10, I made reservation No. 5634019 for Grand Ece Hotel through Otelz. On May 26, I canceled the reservation withi...n the free cancellation period, fully complying with the cancellation terms stated at the time of booking. Despite this, nearly one month has passed, and the ₺7,399.39 that was cha
I made reservation No. 5641192 through the Otelz website for Ankara Elit Palas Hotel, with a check-in date of June 24, u...nder the name A** K*****.** The full amount of $242 was charged to my credit card in a single payment. However, because the payment was apparently not transferred to the hotel, my
I made a reservation through the Otelz app for Montana Suite Bungalow for the period June 30 – July 3. On May 20, I also... paid a ₺4,000 (approximately $86) deposit through Zumpara. My reservation number is 5635788, and my PIN code is 9212. When making the reservation, I understood and accepted that
"After about 100 days of communication and waiting, I finally received my refund via IBAN. The process was truly very long, and the delay in the refund made it a very difficult experience. However, in the end my money was returned to me. I thank you for finally resolving the issue and refunding my money."
I canceled two separate hotel reservations made through the Otelz website w...ithin the free cancellation period specified in the booking terms. My reser
On January 15, 2026, I loaded ₺8,100 into the Otelz app using my credit card. I later requested a refund of this amount,... but the refund was never processed, and no explanation was provided to me. On May 21, I was able to reach Otelz customer service at 0850 333 0 220, and I was told over the phone
I operate Seahousehotel in Ağva, Şile, and since 2023, I have not received payment for guest reservations made through O...telz. My property ID in the Otelz system is 546315. During this period, every reservation booked through Otelz was fully honored. All guests stayed at my property as scheduled, ma
My hotel reservation made through Otelz was canceled on May 22, 2026, after the hotel contacted me directly and explaine...d that they were canceling reservations made through Otelz because they were not receiving payments from the platform. Based on this situation, I canceled my reservation as instruc
I made two separate reservations through Otelz for Sivas Otel Çakır for 20 April, with reservation numbers 5630764 and 5...630496. I cancelled both reservations on 20 April and, according to the terms, a total of ₺11,362.86 should have been refunded to my credit card ending with 8157. However, despite
Through otelz.com, I made a reservation with number 5617830 on 26.01.2026 for a one‑night stay in Datça. However, on 14....02.2026, my reservation was cancelled without any explanation or justification, and I was not informed in advance about any problem or reason for this cancellation. After the cance
I made a hotel reservation for Sofitel in Istanbul through the otelz.com website for a stay on January 28, 2026. During ...the payment step, the site showed an error message and asked me to try again. When I tried again, otelz took the payment twice from my credit card, even though the website reported
I am writing on behalf of La Quin** by Wyndham Batumi, located in Batumi, Georgia, regarding an unpaid reservation made ...through the Otelz platform. A guest stayed at our property in November, and according to our agreement and the information in the system, the payment for this reservation was suppo
On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of... ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only
We made a reservation for Bursa Grand Turkuaz Hotel through Otelz.com with online payment, check-in on November 12 and c...heck-out on November 13, under reservation number 5602171. The hotel stated that since the payment was made online, the invoice should be issued by Otelz. We contacted Otelz and we
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. Wh...en I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai
I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actua...lly fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place. Instead of issuing a r
On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on... July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation w...as canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma
I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I... want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E
