Otelz.com

On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only ...

We made a reservation for Bursa Grand Turkuaz Hotel through Otelz.com with online payment, check-in on November 12 and check-out on November 13, under reservation number 5602171. The hotel stated that since the payment was made online, the invoice should be issued by Otelz. We contacted Otelz and we...

I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...

I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actually fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place. Instead of issuing a r...

On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot...

I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...

I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E...

I made a reservation through Otelz.com, using an Akbank discount code, Otelz points, and the online payment discount feature. The booking was confirmed, and I arrived at the hotel the next day after 2:00 PM as scheduled—only to be told by hotel staff that I couldn’t check in. The man at the recepti...

Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...

On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in one transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made...

I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the room at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I ...

I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my reservation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d...

As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up...

I booked a more expensive room through Otelz.com because the listing clearly advertised a free airport transfer. That perk was the deciding factor for me, so I went ahead and confirmed the reservation. I also filled out the transfer information form as requested. However, as my travel date approache...

I purchased an 8-day, 7-night holiday with Otelz at the end of September, including an airport transfer, under reservation number 5408996. The payment was deducted directly from my bank account. A few days later, I received a call from the hotel stating that the money had not been transferred. I con...

I am a property owner. Otelz.com has not paid the accommodation fees that were already paid by the guest, even though we issued an invoice. Many others in the Black Sea region are also experiencing the same issue. We had to file a lawsuit just to receive the money that the guest paid and that Otelz ...

For the past 10 days, I’ve been waiting for a response from Otelz regarding a support request I submitted. Every time I contact live support or the call center, I’m told that someone will get back to me “soon”—but no one ever does. It's always the same empty promise with zero follow-up. What’s wors...

I booked a stay at Selge Beach Hotel through Otelz for my wife and two sons. A few days ago, I decided to add one more guest to the reservation and immediately contacted Otelz customer service to make the change. I called multiple times, explained my request in detail, and was told someone would get...

I made a reservation through Otelz.com (Reservation No: 5495777) for a trip to Kumluca/Adrasan, taking advantage of their early booking discounts back in February. Everything seemed fine—until just before our trip, when I contacted the hotel to confirm the details. To my shock, the hotel informed me...

I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...

Dear Otelz Representative, I’m writing regarding my reservation (No. 5539871) dated June 1, 2025, which was canceled by your team. I was immediately informed that the amount I paid would be refunded to my credit card. However, it has now been 16 days since the cancellation, and I still haven’t rece...

I booked a hotel through Otelz.com on May 20, 2025, but after reading concerning reviews, I decided to cancel the reservation the very next day, on May 21. Since then, I’ve contacted Otelz customer service three separate times to follow up on my refund, and each time I was told, “It will be processe...

I made a hotel reservation via otelz.com in January 2025, and although Otelz.com confirmed the booking, when I contacted the hotel's reservation desk, they said they couldn’t find any record of it. They later informed me that their contract with otelz.com had been terminated in early January 2025. T...