On May 10, I made reservation No. 5634019 for Grand Ece Hotel through Otelz. On May 26, I canceled the reservation withi...n the free cancellation period, fully complying with the cancellation terms stated at the time of booking. Despite this, nearly one month has passed, and the ₺7,399.39 that was cha
I made reservation No. 5641192 through the Otelz website for Ankara Elit Palas Hotel, with a check-in date of June 24, u...nder the name A** K*****.** The full amount of $242 was charged to my credit card in a single payment. However, because the payment was apparently not transferred to the hotel, my
I made a reservation through the Otelz app for Montana Suite Bungalow for the period June 30 – July 3. On May 20, I also... paid a ₺4,000 (approximately $86) deposit through Zumpara. My reservation number is 5635788, and my PIN code is 9212. When making the reservation, I understood and accepted that
"After about 100 days of communication and waiting, I finally received my refund via IBAN. The process was truly very long, and the delay in the refund made it a very difficult experience. However, in the end my money was returned to me. I thank you for finally resolving the issue and refunding my money."
I canceled two separate hotel reservations made through the Otelz website w...ithin the free cancellation period specified in the booking terms. My reser
On January 15, 2026, I loaded ₺8,100 into the Otelz app using my credit card. I later requested a refund of this amount,... but the refund was never processed, and no explanation was provided to me. On May 21, I was able to reach Otelz customer service at 0850 333 0 220, and I was told over the phone
I operate Seahousehotel in Ağva, Şile, and since 2023, I have not received payment for guest reservations made through O...telz. My property ID in the Otelz system is 546315. During this period, every reservation booked through Otelz was fully honored. All guests stayed at my property as scheduled, ma
My hotel reservation made through Otelz was canceled on May 22, 2026, after the hotel contacted me directly and explaine...d that they were canceling reservations made through Otelz because they were not receiving payments from the platform. Based on this situation, I canceled my reservation as instruc
I made two separate reservations through Otelz for Sivas Otel Çakır for 20 April, with reservation numbers 5630764 and 5...630496. I cancelled both reservations on 20 April and, according to the terms, a total of ₺11,362.86 should have been refunded to my credit card ending with 8157. However, despite
Through otelz.com, I made a reservation with number 5617830 on 26.01.2026 for a one‑night stay in Datça. However, on 14....02.2026, my reservation was cancelled without any explanation or justification, and I was not informed in advance about any problem or reason for this cancellation. After the cance
I made a hotel reservation for Sofitel in Istanbul through the otelz.com website for a stay on January 28, 2026. During ...the payment step, the site showed an error message and asked me to try again. When I tried again, otelz took the payment twice from my credit card, even though the website reported
I am writing on behalf of La Quin** by Wyndham Batumi, located in Batumi, Georgia, regarding an unpaid reservation made ...through the Otelz platform. A guest stayed at our property in November, and according to our agreement and the information in the system, the payment for this reservation was suppo
On 4 December, I made a reservation through Otelz for Es Moda Suite with an online payment option, for a total amount of... ₺3,060, under the reservation number 5605231. Although I chose to pay online via the system, the property stated that they could not receive payment from Otelz and that they only
We made a reservation for Bursa Grand Turkuaz Hotel through Otelz.com with online payment, check-in on November 12 and c...heck-out on November 13, under reservation number 5602171. The hotel stated that since the payment was made online, the invoice should be issued by Otelz. We contacted Otelz and we
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. Wh...en I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai
I made a hotel reservation through Otelz.com and paid by credit card, only to be informed later that the hotel was actua...lly fully booked and my reservation had been canceled. The issue? The hotel appeared available on the site, which misled me into booking in the first place. Instead of issuing a r
On July 13, 2025, I made a 3-night hotel reservation for my Cyprus trip through Otelz.com, paying in full online. But on... July 16, just 4 hours before my flight and 12 hours before check-in, I received a call from the owner of Citrus Tree Garden Hotel, Ms. H****, saying there was an issue with the Ot
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation w...as canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma
I run a hotel in Dalaman, Muğla, and we're currently dealing with unpaid dues from Otelz dating back to 2024 and 2025. I... want to share our frustrating experience and issue a strong warning about Otelz. We've called Otelz's support line countless times – probably over a hundred – to demand payment. E
I made a reservation through Otelz.com, using an Akbank discount code, Otelz points, and the online payment discount fea...ture. The booking was confirmed, and I arrived at the hotel the next day after 2:00 PM as scheduled—only to be told by hotel staff that I couldn’t check in. The man at the recepti
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered rep...eated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging
On July 21, 2025, at exactly 4:24 PM, I made a hotel reservation through the Otelz.com app and paid the full amount in o...ne transaction. My reservation number was 5564097. The next day, on July 22, I showed up at the hotel expecting to check in, but the hotel informed me that no payment had been made
I made a hotel reservation through Otelz.com, and when I arrived at the hotel, I was told that I needed to pay for the r...oom at the front desk. I paid the full amount directly to the hotel. However, after that, I discovered that Otelz.com also charged me separately for the same reservation—meaning I
I booked a hotel through Otelz.com, but less than 24 hours before my check-in, I received a call informing me that my re...servation had been canceled. This came as a complete shock. I had already made the full payment, which was processed instantly. Yet, I was told that the refund would take 7 to 14 d
As a hotel owner, I have hosted guests sent by Otelz.com, delivering full and professional service exactly as agreed in ...our contract. I met all my obligations with care and precision. However, I still have not received the payments that were due long ago. Despite repeated calls and written follow-up
