I booked a hotel through Otelz.com and paid the full amount upfront with my credit card. Everything seemed fine—until today, when the hotel called me directly, saying they haven’t received any payment from Otelz.com. They told me I now have to pay them in cash or they will cancel my reservation.
This is completely unacceptable. I’ve already paid ₺ to Otelz.com, and I have the confirmation and payment details to prove it (Reservation No: 550 88 02). Why am I being asked to pay twice for the same stay?
Otelz.com, I’m asking you to fix this immediately. You’re putting your customers in a terrible position and damaging trust. Either ensure the hotel receives the payment as promised, or refund me right away. This kind of issue shouldn’t happen with a professional booking platform.
I made and paid for a hotel reservation online through OtelZ, but just one minute later, the hotel called me directly to say that they wouldn’t honor the booking. The reason? They claimed OtelZ hasn’t been paying their partner hotels, and told me to contact OtelZ to request a refund. I immediately ...
I made and fully paid for my reservation (No: 5553772) through Otelz.com using my credit card. However, my reservation was canceled because Otelz failed to transfer the payment to the hotel. As a result, I had to pay again out of pocket just to check in. After discussing the issue with the hotel ma...
I made a reservation through Otelz for Ankara Çankaya Suit Hotel for July 18–20, 2025, and paid ₺5880 by credit card. When I arrived at the hotel, the reception informed me that Otelz had not transferred the payment to them, and that I had to cancel my reservation and pay in cash. As a result, I pai...
I made a hotel reservation through Otelz.com six months ago and paid a partial amount upfront. The check-in date is set for July 5, but when I recently contacted the hotel directly to confirm my stay, I was informed that their partnership with Otelz.com has ended and they would not be accepting my r...
Hello, I’m writing to express my growing frustration with Otelz.com’s reservation system. Recently, I’ve encountered repeated issues where payment is deducted from my Otelz wallet, but I’m still required to pay again at the hotel upon arrival. This is not just inconvenient—it’s financially damaging ...
Comments