Filed a complaint with MyTrip about a terrible experience, but they haven't even bothered to respond. What else can I do?

On September 13, 2025, at 11:30 a.m., I tried to cancel my reservation (No: 1085-569-203) through Mytrip. LOT Airlines had denied my boarding to Poland because I am a Russian citizen, so I needed to cancel my following Poland–Moldova flight booked through Mytrip. However, Mytrip repeatedly redirecte...

On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which included the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597. Due to a delay on the first leg (Mersin–İzmir), I missed the connectin...

For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever...

On 31.08.2025 at 14:13, I purchased a Pegasus Airlines ticket through Mytrip with order number 1085-513-777. During the payment process, the total displayed was around 4.600₺ (approximately 4.670₺), and there was no indication that any additional charges would apply. However, after completing the pu...

I purchased a ticket through Mytrip for my friend abroad, clearly expecting it to include 40kg baggage allowance. However, when I checked the airline’s website, the ticket showed only hand luggage. I immediately contacted Mytrip call center and spent days trying to get this corrected. Eventually, s...

On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...

On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...

I purchased a flight ticket through Mytrip.com, and the baggage allowance listed on their site clearly stated that I could bring one backpack and an 8 kg carry-on suitcase. Trusting this information, I packed accordingly. However, when I arrived at the airport, the airline informed me that their po...

I attempted to book a flight on tr.mytrip.com using my İşbankası debit card. After completing the payment process, the site displayed a “Your reservation is under review” message. I didn’t close the page, waited a while, and eventually refreshed—only to see a message saying “Reservation canceled.” ...

On July 8, 2025, I booked an EasyJet flight from Lyon to Olbia. For check-in, I was redirected to Mytrip.com, where I was charged €1 to complete the check-in process. I paid this small fee with my credit card and everything seemed fine at first. However, three days later, I noticed that an addition...

I booked flights to Malta through Mytrip, and at the time of purchase, the ticket clearly included 10kg cabin baggage and one small personal item per person. I made the purchase based on these baggage conditions. However, later on, I received a notification from the airline (Malta Airlines) stating ...

I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900. The next morning, I called customer service. I was connected t...

I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...

On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...

Mytrip victimized us! On July 10, I purchased a ticket for two adults from Paris to Barcelona with Vueling Airlines through Mytrip. At the time of booking, 10 kg of luggage was clearly included, but after the purchase, our luggage allowance disappeared and was not recognized. When I reached out to M...

I feel completely let down by MyTrip. I purchased a Vueling Airlines ticket through their platform for two adults, traveling from Paris to Barcelona on July 10. At the time of booking, the flight details clearly stated that each passenger was allowed 10kg of luggage. That was a deciding factor in ch...

I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue. However, duri...

I purchased an airline ticket through their platform, and after the payment went through, I never received a confirmation email! Now, I can't access my flight information, and I have no idea if my reservation even exists. To make matters worse, MyTrip's customer service keeps demanding my reservati...

On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...

I am contacting Mytrip.com regarding a refund for reference UEPWLA, as the process has taken over a month without any reasonable explanation. I booked tickets through Mytrip.com for 3 passengers and requested a refund for one passenger under reference UEPWLA and a second refund for two passengers un...

I’m a student trying to afford a flight, and what I experienced on Mytrip.com was nothing short of frustrating and unfair. I attempted to purchase a plane ticket that was listed at ₺18,000. I went through the entire booking process, only to be told at checkout that the price had increased due to “hi...

I purchased a Tokyo–Malaysia ticket (Flight OD873) through Mytrip. Without informing me or asking for my consent, the airline Batik Air rescheduled my flight to the next day—June 22, 2025, at 10:25 AM. This new timing does not work for my plans, so I requested a cancellation and refund. When I cont...

I had previously booked a round-trip flight from Malaysia to Bali and wanted to add extra baggage to my ticket. To arrange this, I contacted Mytrip’s customer service, and they gave me a total cost for baggage on both legs of the trip. I paid the full amount they quoted. However, despite completing...

I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...

I purchased a refundable flight ticket through Mytrip.com, expecting a smooth experience. After canceling my reservation, I received an email saying I would be issued a voucher equal to the value of my canceled ticket, which I could use within one year to book another flight on their platform. Despi...