I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the ticket myself.
However, despite the airline's confirmation, Mytrip.com refuses to refund my payment. Their customer support is not only rude and unprofessional, but also completely unhelpful. They keep passing the responsibility back and forth and have not provided any proper resolution. I’ve received no callbacks, no follow-up, and certainly no refund.
This experience has caused significant financial and emotional distress. I trusted both the platform and the airline, yet I'm left without my money or any form of support. I demand an immediate refund of my payment and for Mytrip.com to be held accountable for their failure to honor a cancellation that the airline itself approved.
They work with people who don't even know how to speak; every time I call, as soon as they find out what the issue is, they hang up on me. They don't even respond to complaints submitted to the Consumer Arbitration Committee, and their employees never connect you to their superiors.
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
As I prepared for my trip, I decided to use Mytrip to book my flight. Unfortunately, Mytrip abruptly cancelled the flight and would not issue a refund. I had to buy a new ticket because the flight was rescheduled to a date that was three days later than the one I had originally booked. I was expecti...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
I purchased a flight ticket through Mytrip, but despite the ticket being eligible for cancellation, the company refuses to issue a refund. Interestingly, passengers who booked the same flight directly through Anadolu Jet’s website were able to cancel and receive partial refunds, yet Mytrip does not ...
I purchased a refundable flight ticket through Mytrip.com, expecting a smooth experience. After canceling my reservation, I received an email saying I would be issued a voucher equal to the value of my canceled ticket, which I could use within one year to book another flight on their platform. Despi...
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