I purchased an airline ticket through the MyTrip application, and to my dismay, my credit card was double-charged for the same ticket within a two-minute interval. I immediately contacted MyTrip customer service, who confirmed the error and assured me they would assist with the issue.
However, during my second call, I was informed that a service fee of ₺1342 would be deducted from the refund for the second, erroneous charge. This is utterly unacceptable. I am being penalized for a system error on MyTrip's part, a problem that is entirely beyond my control. This incident has caused significant financial stress and emotional frustration. My hard-earned money is being withheld due to a mistake that is not mine. I urgently request that MyTrip process a full refund for the second charge without any deductions. I demand the return of my full funds without this unjustified service fee.
I attempted to buy a flight ticket on Mytrip. The first time, the website showed “transaction failed.” I tried again—same error message. But when I checked my bank account, I saw that I was charged twice for the same booking attempt, even though I never received a confirmation. I contacted Mytrip c...
I was shocked to discover a charge of ₺723.32 on my bank account from a company called Mytrip.com—completely without my knowledge or consent. I never created an account with them, never used their services, and never authorized any transaction. This charge appeared out of nowhere, and when I contact...
I booked a flight for two people through Mytrip.com, but due to an urgent personal matter, I had to cancel the tickets. When I reached out to Mytrip for help, they refused to assist directly and told me to contact the airline myself to proceed with the cancellation. I followed their instructions, an...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
I purchased an international flight ticket through the Mytrip platform for ₺10,000. Due to a visa denial, I had no choice but to cancel the ticket. The airline agreed to refund ₺4,000, which was fair. However, Mytrip deducted ₺2,684 as a “service fee”, leaving me with a much smaller refund. What’s ...
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