I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900.
The next morning, I called customer service. I was connected to a representative who didn’t speak Turkish well, and we spent over 30 minutes trying to understand each other. The issue was not resolved. I called again, reached someone else, and this time the coupon showed ₺7,800—still incorrect. They told me they would escalate the issue to the support team and that a corrected coupon would be sent.
I clearly explained that I needed to book my ticket the same day. Because of the delay and Mytrip’s system error, I missed the affordable flight I had initially found. I ended up buying a more expensive ticket, paying ₺800 out of pocket, and never received the updated coupon in time.
This situation was caused entirely by Mytrip’s faulty coupon system and ineffective customer support. I expect a refund of the ₺800 difference and a proper explanation of why the coupon value kept changing. Technical issues like this cost customers both time and money—and it’s the company’s responsibility to make it right.
I’ve been trying to change the dates on my ticket through Mytrip.com for three days, but the process has been incredibly frustrating. Their website chatbot or representative messaging system is confusing and unhelpful, and I keep being told, “We’ll get back to you,” with no resolution. When I call c...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
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