I purchased a ticket through Mytrip for my friend abroad, clearly expecting it to include 40kg baggage allowance. However, when I checked the airline’s website, the ticket showed only hand luggage. I immediately contacted Mytrip call center and spent days trying to get this corrected.
Eventually, someone named “Cafer” from the resolution team reached out, stating he would contact the airline to add the baggage. Later, he called back saying it was not possible to add baggage, but assured me that the ticket would be fully refunded without deductions, even giving me the refund amount.
Now, with the flight time approaching, I am still waiting for someone from Mytrip to finalize and confirm the refund process. I have also attached screenshots showing the ticket details both on Mytrip and on Etihad’s system.
This should have been a very simple issue to resolve, yet it has turned into a stressful and time-consuming process. Unless this matter is handled immediately and the full refund processed, I will have no choice but to pursue this through legal channels. I also want to note that, after this experience, I am unlikely to ever book through Mytrip again.
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I feel completely let down by MyTrip. I purchased a Vueling Airlines ticket through their platform for two adults, traveling from Paris to Barcelona on July 10. At the time of booking, the flight details clearly stated that each passenger was allowed 10kg of luggage. That was a deciding factor in ch...
Mytrip victimized us! On July 10, I purchased a ticket for two adults from Paris to Barcelona with Vueling Airlines through Mytrip. At the time of booking, 10 kg of luggage was clearly included, but after the purchase, our luggage allowance disappeared and was not recognized. When I reached out to M...
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