I purchased a refundable flight ticket through Mytrip.com, expecting a smooth experience. After canceling my reservation, I received an email saying I would be issued a voucher equal to the value of my canceled ticket, which I could use within one year to book another flight on their platform. Despite waiting patiently and checking my account regularly, no voucher has ever been credited.
What’s even more frustrating is that there’s no way to contact them effectively. Their support is practically nonexistent. I’ve submitted multiple requests and received no proper response or resolution. This is not the first issue I’ve had with Mytrip. On a previous booking, I even paid extra for an in-flight meal that was never provided—and again, there was no refund or acknowledgment.
Mytrip is selling services it doesn’t deliver and then failing to honor even its own cancellation policies. I’m now stuck with no ticket, no voucher, and no communication. I demand immediate action—either credit my account with the promised voucher or provide a full monetary refund. If not, I’ll be forced to escalate this through formal consumer complaint channels.
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
I am extremely disappointed with how Mytrip.com has handled my ticket cancellation. When I initially reached out to cancel my ticket, they redirected me to the airline. The airline assured me that there would be no cancellation fee and that I could proceed. Following their advice, I canceled the tic...
I purchased an airline ticket through their platform, and after the payment went through, I never received a confirmation email! Now, I can't access my flight information, and I have no idea if my reservation even exists. To make matters worse, MyTrip's customer service keeps demanding my reservati...
I canceled a flight through Mytrip and was issued a voucher worth £233 (₺ equivalent). I used around £40 of that voucher for a new reservation. But without any warning, the remaining £190 balance disappeared from the system—completely gone with no explanation or alert. At no point during booking or...
On July 8, 2025, I purchased a flight ticket through the MyTrip mobile app. The payment was successfully processed and deducted from my account, yet my booking was never confirmed. When I contacted customer service, I was told that they supposedly “didn’t receive the payment” and that the reservatio...
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