I had previously booked a round-trip flight from Malaysia to Bali and wanted to add extra baggage to my ticket. To arrange this, I contacted Mytrip’s customer service, and they gave me a total cost for baggage on both legs of the trip. I paid the full amount they quoted.
However, despite completing the payment, no baggage allowance was added to my reservation. When I followed up with them, instead of fixing the issue, they demanded that I pay the same amount again for the same baggage. Then—without notifying me—they suddenly initiated a refund process in the middle of the night.
Now I have to wait five business days to get the money back. This delay leaves me unable to repurchase baggage in time for my trip, and my travel plans are completely disrupted. I paid exactly what they asked and got nothing but confusion, extra stress, and delays in return.
I demand:
Immediate confirmation and activation of the baggage service I already paid for.
Or, if not possible, an instant full refund and compensation for the inconvenience.
This was Mytrip’s error, not mine—and they need to take responsibility instead of creating more chaos.
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