On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they only refunded me about ₺3,000 for one ticket and kept the rest.
It’s now June 10, 2025, and I’ve called their customer service countless times. I’ve even ended up speaking to the same agent multiple times. They keep blaming Pegasus Airlines, saying the airline didn’t refund them—but Pegasus confirmed to me directly that the refund was completed, including the date, card details, and even the email it was sent to.
Despite this, Mytrip still hasn’t transferred my money. Their customer service is not only useless but also extremely rude. I was scolded for insisting on my rightful refund, as if I were doing something wrong by asking for my own money. Pegasus can’t give me an invoice since I booked through Mytrip, which means I can’t even file a formal complaint with the consumer board.
To make matters worse, Mytrip previously held my refund for over 10 days due to their own internal account restrictions. I demand immediate resolution and my full refund. No company has the right to treat customers like this or keep their money without cause.
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
I’ve been trying to get my ₺8,000 refund from MyTrip for the past 3 months, and they’ve done nothing but give me excuse after excuse. On April 23, I contacted them to cancel a flight that was scheduled for July 18. Instead of handling it directly, they told me I had to contact the airline first to r...
On September 8, 2025, I purchased round-trip flight tickets from Warsaw to Istanbul through Mytrip (Reservation No: 1080-547-855). During checkout, I also purchased the cancellation protection plan, which is clearly listed on my invoice. Today, I attempted to cancel my flight through Mytrip.com, ex...
On 07/07/2024, I made a flight ticket reservation through Mytrip company via Skyscanner for a Gaziantep-Izmir flight. I paid 2100 TL with my credit card. I received an email from the company to my email address stating that the reservation was made but the ticketing might take some time, possibly be...
I purchased round-trip tickets from Dubai to Izmir and back. Unfortunately, Mytrip changed both the date and arrival airport of my flight. They moved my June 8th ticket to a different date and changed the arrival to Ankara. If I had wanted to go to Ankara, I would have booked a ticket there in the f...
Comments