I attempted to book a flight on tr.mytrip.com using my İşbankası debit card. After completing the payment process, the site displayed a “Your reservation is under review” message. I didn’t close the page, waited a while, and eventually refreshed—only to see a message saying “Reservation canceled.”
I immediately checked my bank app and saw a ₺0 hold—so I assumed the payment hadn’t gone through. Naturally, I moved on and booked the same ticket through another site. But two days later, Mytrip charged my account and confirmed the ticket, without any further warning.
When I contacted Mytrip, they told me the airline’s cancellation policy applied, and that I’d be subject to a 30% penalty if I canceled the ticket. I explained clearly that this situation was caused by their system, which told me the reservation had been canceled and showed no actual payment made at the time.
Even Mytrip’s live support agents admitted I was right, but said they couldn’t help because I should have called to cancel before it was confirmed. But how could I request a cancellation for something I was told had already failed? The page said canceled. The bank said no money was taken. How was I supposed to know I needed to call?
This is a serious flaw in Mytrip’s booking system and has led to a financial loss through no fault of my own. I demand a full refund and urge Mytrip to take responsibility for the misleading on-site error that caused this problem. Customers should not be punished for trusting the platform’s own messaging.
I attempted to buy a flight ticket on Mytrip. The first time, the website showed “transaction failed.” I tried again—same error message. But when I checked my bank account, I saw that I was charged twice for the same booking attempt, even though I never received a confirmation. I contacted Mytrip c...
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