On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which included the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597.
Due to a delay on the first leg (Mersin–İzmir), I missed the connecting İzmir–Barcelona flight. After the incident, I contacted Mytrip via live chat and email. However, they only offered a refund of ₺6,793.49 for the missed İzmir–Barcelona segment. According to the Self-Transfer Guarantee, Mytrip should have either provided an alternative flight to my destination under similar conditions or covered the full cost of a replacement ticket.
Because of this situation, I had to purchase a new İzmir–Barcelona ticket on August 12, 2025, for ₺7,580 at my own expense. Additionally, I spent $200 for two nights of accommodation due to the delay.
In line with the guarantee terms, I am requesting the following:
A full refund of the ₺7,580 paid for the replacement flight,
A reimbursement of $200 for two nights of accommodation,
The processing of the previously accepted refund for the original İzmir–Barcelona flight (₺6,793.49).
My loss and inconvenience have continued since August 11, 2025, and Mytrip has yet to fulfill its Self-Transfer Guarantee obligations. I urgently request a complete resolution and full reimbursement for all related costs.
On 31.08.2025 at 14:13, I purchased a Pegasus Airlines ticket through Mytrip with order number 1085-513-777. During the payment process, the total displayed was around 4.600₺ (approximately 4.670₺), and there was no indication that any additional charges would apply. However, after completing the pu...
On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...
On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...
On 23/07/2025, I purchased a Turkish Airlines (THY) ticket for the Moscow–Istanbul route via Mytrip. Due to an error on their side, I was forced to cancel the ticket. After the cancellation, I was issued a voucher worth 575$, valid for one year. However, when I attempted to use the voucher, I receiv...
Comments