I Face Refund Delay from Mytrip for Cabin Baggage Charges Promised to Be Reimbursed

I booked flights to Malta through Mytrip, and at the time of purchase, the ticket clearly included 10kg cabin baggage and one small personal item per person. I made the purchase based on these baggage conditions. However, later on, I received a notification from the airline (Malta Airlines) stating that the ticket only included a small bag and no cabin baggage allowance.

Before our trip, Mytrip sent us an email apologizing for the mistake and confirmed that if we paid for cabin baggage at the airport and submitted a receipt, the amount would be fully reimbursed. At the airport, Malta Airlines told us we had no baggage allowance and charged us €40 per person, totaling €80. We paid and kept the receipt.

After returning from our trip, I submitted the receipt through the form link provided by Mytrip. I even received confirmation that the form was received. However, after a week passed and no refund was issued, I contacted customer support. I was told that refunds could take time, so I waited patiently.

A full month later, still no refund. I called again, and this time a different agent told me they had no record of the form, and that I needed to resubmit the request using a new link.

At this point, it’s clear that Mytrip is deliberately stalling the refund process, despite acknowledging the error in writing. If this issue is not resolved promptly, I will never use Mytrip again and will strongly discourage others from booking with them.

I demand that Mytrip honor their written refund commitment and issue the €80 reimbursement without further delays.