I purchased a Tokyo–Malaysia ticket (Flight OD873) through Mytrip. Without informing me or asking for my consent, the airline Batik Air rescheduled my flight to the next day—June 22, 2025, at 10:25 AM. This new timing does not work for my plans, so I requested a cancellation and refund.
When I contacted Batik Air, they told me they couldn’t help and directed me to Mytrip since the ticket was purchased through them. It’s now been two weeks, and Mytrip still hasn’t resolved anything. I’ve followed up multiple times and still have no clear response or refund. My support reference number is 1064-411-510.
I’m frustrated and disappointed by how both the airline and Mytrip are dodging responsibility for a change I never agreed to. This is not just poor service—it's completely unacceptable.
I’m demanding:
A full refund for the rescheduled ticket I did not approve.
A timely resolution without further delays.
If this continues to be ignored, I will escalate the issue through official consumer protection channels.
I purchased a ticket for a flight from Istanbul to Tokyo on June 29th, with a single stopover in Kuala Lumpur. However, Batik Air has unilaterally canceled the Istanbul-Kuala Lumpur leg of the journey, leaving me stranded and unable to proceed to my final destination. This cancellation has caused im...
I booked a ticket through MyTrip with the reference number 1002-645-020, which was later canceled by the airline, Batik Air. Despite over 1.5 months passing since the cancellation, I still haven't received a refund from MyTrip. For a month, I called their customer service daily, only to be told abou...
Four months ago, I purchased a ticket on Mytrip’s website for a Thai Airways flight from Bodrum to Bangkok scheduled for November 8 (order no: 1066 945 643). However, the airline canceled the flight, and the travel date has already passed. For the past 25 days, I have repeatedly contacted Mytrip, bu...
I’m deeply frustrated and disappointed with the service I received from Mytrip.com (Order No: 1052-727-610). I had booked a Turkish Airlines flight through their platform, but the flight time was later changed due to “operational reasons.” The shocking part is that this change was approved on my beh...
On September 18, 2025, I made a flight reservation through Mytrip from Denpasar, Bali to Manila with Scoot Airlines for November 13, 2025. During the booking process, I also purchased the cancellation and refund guarantee, for which I paid an additional ₺1,200+. The total payment was ₺12,548.77, mad...
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