I purchased a ticket from Mytrip on July 2, 2025, and I’ve been extremely dissatisfied with their call center support and overall customer service. Every time I try to resolve an issue, I’m met with unclear explanations in broken Turkish, and the agents simply shift all responsibility to the airline, without offering any real help or follow-up.
It’s incredibly frustrating to deal with a support team that can’t communicate properly, especially when I’m trying to understand what went wrong with my booking. I’ve tried to get assistance multiple times, but the service feels more like a deflection center than a support line.
On top of that, I believe I may have incurred a financial loss related to the booking—possibly due to miscommunication or incorrect processing. But I can’t even get a clear answer about what happened because the support is so disorganized and unresponsive.
I expect Mytrip to immediately review my case, offer clear, native-language support, and investigate any potential overcharge or refund issue. Customers deserve transparent communication and real help—not confusion and avoidance.
I booked a Turkish Airlines flight through Mytrip that was scheduled for February 22. Unfortunately, the flight was canceled by the airline, and Turkish Airlines confirmed the very next day that they had refunded the full amount to Mytrip. Since then, I've been trying to get my money back from Mytr...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
I had to cancel my Ankara–Rome flight due to illness. I was told a Mytrip coupon would be emailed to me—and thankfully, it arrived. When I found a new flight on the site and tried to use my ₺8,500 coupon, the system only applied ₺5,900. The next morning, I called customer service. I was connected t...
I purchased a ticket through Mytrip for Ajet’s November 2nd, 15:35 flight from Beirut to Istanbul Sabiha Gökçen, and I’ve been trying to cancel it. However, the process has been a nightmare. I attempted to reach your call center multiple times, each time facing wait times longer than 20 minutes, wit...
I purchased a flight ticket through Mytrip and expected to receive my ticket number immediately after payment, as is standard practice. However, no ticket number was issued. I called customer service several times, but they offered no real help—just vague responses and empty reassurances. For the pa...
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