For my Wizzair flight W95* (Istanbul → London LTN) scheduled on 05.09.2025, I purchased an automatic check-in service through Mytrip and paid ₺695 for it. I was assured by customer service that my boarding pass would be delivered no later than 48 hours before departure. However, no check-in was ever completed, and instead, less than 24 hours before my flight, I received a notification stating that I had to check in manually at the airport.
Following this, I contacted Mytrip customer service. Shockingly, I was told that fees paid for extra services are strictly non-refundable—even though in this case, the service I paid for was never provided at all. Refusing a refund under these circumstances is completely unacceptable.
This is the first time I have experienced such an issue, and I am extremely disappointed. I demand the immediate refund of the ₺695 charged for a service that was not delivered. I can provide the purchase confirmation email if needed. After this experience, I will never again use third-party agencies like Mytrip and will book directly with the airline in the future.
I purchased a round-trip ticket for three people from Istanbul to Budapest for November 29, 2025, through Mytrip.com. I completed the online check-in via their platform, and it clearly stated "Check-in Successful" on the confirmation page. However, no boarding passes were issued. When I contacted My...
I purchased round-trip tickets for two from Antalya to Cluj via Wizz Air through Mytrip. Today, while checking my flight status on the Wizz Air website, I discovered that all my flights were canceled. Mytrip never informed me of this! When I contacted Mytrip, they instructed me to cancel through Wiz...
I recently purchased two tickets through Mytrip.com for September 1st, but the tickets were mistakenly processed for October 1st. After encountering card errors, I canceled the transaction, yet Mytrip.com proceeded with the payment without any confirmation or notification. This situation is incredib...
I purchased a flight to Cyprus through Mytrip.com. When I tried to check in online, none of the codes or numbers provided by Mytrip worked. I attempted multiple times using every detail I was given. When I reached out to their so-called “support,” all I received were automated responses—no real help...
On April 9, 2025, I booked a round-trip flight from Istanbul to Doha through a company called Mytrip. Right after purchasing, I noticed they had overcharged me significantly. I canceled the booking within 24 hours—well within their cancellation window. The total cost was around ₺14,000, yet they onl...
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