On 31.08.2025 at 14:13, I purchased a Pegasus Airlines ticket through Mytrip with order number 1085-513-777. During the payment process, the total displayed was around 4.600₺ (approximately 4.670₺), and there was no indication that any additional charges would apply. However, after completing the purchase, I noticed on my credit card statement that 4.800₺ had been charged.
If I had known from the start that the actual charge would be higher, I would not have confirmed the transaction. I did not select any extra services, and the payment screen only showed the stated total. When I contacted customer service by phone and provided my reservation number, I was told it was “invalid,” so I received no assistance.
I request that the extra 200₺ wrongly charged be refunded to my account immediately. As a customer, I expect transparent pricing and accurate billing, and I ask that this error be corrected without further delay.
On 13.08.2025, I purchased a Pegasus Airlines ticket via tr.mytrip.com for the flight from Nürnberg to Sabiha Gökçen Airport on 25.11.2025 at 14:00. My order number is 1086-074-753 and my PNR code is 148WHQ. The total cost was 3.369,04₺. Due to a change in travel plans, I canceled the ticket only 6...
On 23.08.2025, I attempted to purchase a Pegasus Airlines ticket through Mytrip’s website. While completing the booking, I witnessed the ticket price increase five times within seconds. Initially, the same ticket was listed at 3.800₺ on Pegasus’s own site, but due to technical issues there, I could ...
On August 10, 2025, I purchased a Pegasus Airlines flight (PC3011) from Mersin–İzmir–Barcelona through Mytrip, which included the “Self-Transfer Guarantee.” My reservation reference is T95D78 and my order number is 1075-356-597. Due to a delay on the first leg (Mersin–İzmir), I missed the connectin...
On Friday, April 25, I booked a flight ticket through the travel agency Mytrip, which was listed at ₺6,146 during the booking process. I proceeded to the payment screen where the same price was clearly displayed. However, after completing the transaction, I was shocked to see that Mytrip had charged...
I booked a ticket to Skopje using the Mytrip app. Shortly after, I canceled the ticket within 24 hours, which, according to Pegasus Airlines’ policy, qualifies for a full refund—and Pegasus confirmed they refunded the entire amount. However, because I booked through Mytrip, I didn’t receive the ful...
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