Booked a hotel through Hotels.com with "free cancellation" but now they're saying I have to pay! How can I dispute?

I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...

I booked a room at Mithat Hotel in Ankara using Hotels.com for July 30, 2025. The hotel told me that they couldn't give me a room when I got there. Because of this, I had to cancel the reservation right away. I thought that getting my money back would be quick and easy because of the scenario, howev...

On July 31, I tried to make a hotel reservation through Hotels.com and paid using my credit card. The site clearly stated that I could pay in 3 installments, but instead, the entire amount was charged in a single payment. When I realized what happened, I immediately canceled the reservation, expect...

We booked a stay at Amilla Beach Resort/Bodrum through Hotels.com for August 9–13, and accidentally confirmed the wrong reservation. We noticed the mistake almost immediately and canceled the booking within 10–15 minutes of payment. Despite this, ₺29,438.58 was charged to our credit card, and we hav...

I canceled my hotel reservation on Hotels.com a long time ago, but I still haven’t received my refund. What’s even more frustrating is the complete lack of customer service. There’s no phone number to call, no live chat, and no proper way to follow up. I never received a confirmation email regarding...

I mistakenly confirmed a reservation through Hotels.com, expecting some kind of confirmation step or at least a code verification prompt—but the booking was finalized instantly, without any additional security measures or approval steps. Within 10 minutes, I realized the mistake and canceled the res...

I accidentally confirmed a reservation through Hotels.com, and to my surprise, the booking was immediately finalized without any confirmation code, second step, or security prompt. All it took was a single mistaken click, and the reservation was locked in — no “Are you sure?” pop-up, no verification...

I booked a one-night stay at Balloon Cave Hotel in Cappadocia through Trivago and Hotels.com, thinking I got a good deal due to a promotional price. However, after completing the payment and receiving my confirmation, I contacted the hotel directly to confirm. To my shock, the man at reception told ...

I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t...

I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following ...

I am absolutely outraged with Hotels.com! I booked a hotel reservation for two people, and after completing the payment, the reservation inexplicably showed up for only one person. Yet, I was charged the full price for two people! This is a complete scam, and I'm beyond frustrated with this blatant ...

I am absolutely outraged with Hotels.com! On June 18, 2025, I made reservation number 73144075831823 for three rooms. I immediately realized the date was wrong and tried to cancel. To my disbelief, only one room was refunded, but Hotels.com refused to refund the other two! Their "help service" sent ...

I am absolutely enraged with Hotels.com! I canceled my hotel reservation within just one hour of booking it, and yet, I have received no refund! This is utterly unacceptable. It's impossible to reach a live person in customer service; all I get is a virtual assistant that robotically tells me no ref...

I am absolutely outraged with Hotels.com! Before getting my Greek visa, I made three separate hotel reservations through your website. Later, when my visa dates were finalized, I had to change my travel plans. On May 14, 2025, I canceled all three original hotels and then re-booked new ones accordin...

I made a reservation through Hotels.com and canceled it well in advance. The app even shows the status as “canceled.” Despite that, my credit card was charged after the original check-in date had already passed. When I contacted Hotels.com, they insisted that no reservation was made. But when I rea...

I made a reservation through Hotels.com for a stay, but due to unforeseen circumstances, I had to cancel it. My reservation number is 72063406055303. Despite multiple attempts, I haven’t been able to reach a single representative through customer service. There’s no phone number that leads to an act...

I made a reservation through the Hotels.com app using the "pay at hotel" option. Even though I chose to pay at check-in, the full amount was immediately withdrawn from my account. Later, I canceled the reservation within the free cancellation window, which was supposed to guarantee a full refund. I...

I made a pay-at-property reservation for Chloe Hotel Alaçatı through the Hotels app for the holiday period. The reservation clearly stated that payment would be made at the hotel during check-in. However, just two weeks before the stay, I received a call from the hotel insisting that I pay in advanc...

I initiated a cancellation request through Hotels.com for my reservation (Booking No: 72063012505715). The platform informed me that the cancellation request had been forwarded to the hotel for approval. However, when I contacted the hotel directly, they confirmed that they had already approved the ...

I booked a hotel through Hotels.com using their mobile app, but the app automatically selected the wrong date during the reservation process. I noticed the mistake immediately and canceled the booking right away. I then made a new reservation with the correct date. However, Hotels.com still hasn’t r...

I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...

We booked a hotel through Hotels.com on April 12, 2025, under itinerary number 73079123333024. Unfortunately, due to an unexpected medical emergency requiring urgent surgery, we had to change our plans completely. We reached out to Hotels.com to either cancel the reservation or postpone it to a late...

I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the...

I made a prepaid hotel reservation through Hotels.com for Sufi Homes in Konya. Two days after the booking, I received a call directly from the hotel informing me that they would be closed for the entire month of May. They asked me to cancel the reservation and assured me that I would be fully refund...