We booked a hotel through Hotels.com on April 12, 2025, under itinerary number 73079123333024. Unfortunately, due to an unexpected medical emergency requiring urgent surgery, we had to change our plans completely. We reached out to Hotels.com to either cancel the reservation or postpone it to a later date—but received no help whatsoever.
Despite the seriousness of the situation, no refund was issued, and no alternative solution was offered. We’re now stuck without our money and without any assistance. We’ve tried to contact Hotels.com multiple times, but we’ve received zero response. There’s no real-time support, no contact number that works, and no willingness to understand our legitimate situation.
This is unacceptable. We didn’t cancel for convenience—this was a health emergency. We expect Hotels.com to act with basic human decency and process a full refund immediately, or at least offer to reschedule our booking. Ignoring your customers during their most vulnerable moments is not just bad service—it’s heartless. Step up and do what’s right.
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
On February 9, 2025, I made a reservation through Hotels.com, only to arrive and find out that the hotel was completely closed. I was left stranded at the door with no way to check in, and to make things worse, I couldn't reach a single Hotels.com representative for help. I’ve been using this platf...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation on Hotels.com, but the site mistakenly booked my hotel stay on the wrong date—despite clearly selecting March 5, 2025. I immediately canceled the incorrect reservation as soon as I noticed the error, expecting a swift refund. However, days have passed, and I still haven't receiv...
I booked a stay at Lukka Exclusive Hotel through Hotels.com for May 17–19 for my family. Unfortunately, due to my spouse’s sudden need for surgery, we had to cancel the trip. I contacted the hotel directly, and they were very understanding—they approved the cancellation and confirmed that the refund...
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