Hotels.com Refuses Refund for Fast-Canceled Booking at Amilla Beach Resort Bodrum

We booked a stay at Amilla Beach Resort/Bodrum through Hotels.com for August 9–13, and accidentally confirmed the wrong reservation. We noticed the mistake almost immediately and canceled the booking within 10–15 minutes of payment. Despite this, ₺29,438.58 was charged to our credit card, and we have been unable to recover the payment.

We contacted both the hotel and Hotels.com. The hotel told us to speak directly with Hotels.com, and Hotels.com has no human support available—only an unhelpful AI assistant that provides generic answers and no real resolution.

While we understand the booking was marked as non-refundable, we canceled within minutes, didn’t block inventory unnecessarily, and proactively sought assistance. Yet we’ve been told nothing can be done. Losing this amount over a genuine mistake and a same-day cancellation is deeply unfair and financially damaging.

If a full refund truly isn’t possible, we request that Hotels.com reinstate the original reservation or offer an alternative resolution that reflects the short cancellation window and our immediate efforts to fix the issue.

We also want to highlight how difficult and frustrating it is to get real support from the platform when dealing with high-value bookings. We do not accept losing ₺29,438.58 for a simple human error corrected within minutes, and expect a reasonable, customer-focused solution urgently.