I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the system and submitted a cancellation request. I cancelled the reservation. However, no refund was issued. When I called the hotel, they said the payment would be processed by Hotels.com. I contacted Hotels.com and forwarded the email sent by the hotel through the system. They said they would not be issuing a refund. The hotel does not accept responsibility, and Hotels.com is acting as if I cancelled voluntarily. They simply don’t care. If you use this site, you won’t find anyone to take responsibility. Unfortunately, I will have to take the matter to the Consumer Arbitration Board. However long that takes now!
I made a prepaid hotel reservation through Hotels.com for Sufi Homes in Konya. Two days after the booking, I received a call directly from the hotel informing me that they would be closed for the entire month of May. They asked me to cancel the reservation and assured me that I would be fully refund...
I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...
I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since t...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I booked a hotel in Mardin through Hotels.com for an upcoming trip. Due to unforeseen health issues, I had to cancel the reservation two days in advance. Despite the booking policy stating "cancellation without penalty," they refused to refund me. Hotels.com claimed they needed approval from the hot...
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