I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul

I Face Missing Items In Sephora Turkey Gift Set Bought In Istanbul
54

I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025. The package was supposed to contain eight products, but when I arrived back home in Riyadh, Saudi Arabia, I discovered that there were only five products inside, meaning three core items were missing from the set. Because I only noticed the problem after flying back to Riyadh, I was not able to return to the store and resolve it in person. This has been very disappointing, especially as the package was bought as a gift. I kindly request a solution for this issue. If possible, I would like to receive the missing products from a Sephora store in Riyadh, or, if that cannot be arranged, I request a refund for the incomplete package. I am ready to share my receipt and photos of the products and packaging to support my complaint.

Comments

Similar Complaints

Sephora Turkey Sells Used Products

166

I received a supposed gift of a branded lipstick from the Sephora store in Ankara Tunalı in March 2023. Despite providin...

Sephora's Valentine's Day Gift Was Missing Items and Poorly Packaged

21

As a Valentine's Day gift for my spouse, I recently purchased a perfume from Sephora. The product was not in its origina...

Sephora's Valentine's Day Gift Was Missing Items and Poorly Packaged
Sephora's Valentine's Day Gift Was Missing Items and Poorly Packaged
Sephora's Valentine's Day Gift Was Missing Items and Poorly Packaged

Sephora Refused to Give Tester Products Despite My Gold Membership

43

On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. A...

Sephora Refused to Give Tester Products Despite My Gold Membership
Sephora Refused to Give Tester Products Despite My Gold Membership

Sephora Sent Me an Incomplete Promotional Set and Refused to Help

36

Sephora Türkiye sent me an incomplete order, and they clearly don’t care about resolving it. I purchased a promotional s...

Sephora Sent Me an Incomplete Promotional Set and Refused to Help

Sephora Has Cancelled My Approved Order Due To Stock Status

88

On Sephora TRs online platform I have placed an order with click and collect system on 6 December. I was going to take m...