I purchased a full package for my wife from Sephora Turkey at the İstiklal Street store in Istanbul on 11 December 2025. The package was supposed to contain eight products, but when I arrived back home in Riyadh, Saudi Arabia, I discovered that there were only five products inside, meaning three core items were missing from the set. Because I only noticed the problem after flying back to Riyadh, I was not able to return to the store and resolve it in person. This has been very disappointing, especially as the package was bought as a gift. I kindly request a solution for this issue. If possible, I would like to receive the missing products from a Sephora store in Riyadh, or, if that cannot be arranged, I request a refund for the incomplete package. I am ready to share my receipt and photos of the products and packaging to support my complaint.
I received a supposed gift of a branded lipstick from the Sephora store in Ankara Tunalı in March 2023. Despite providing the credit card statement, invoices, and the delivery receipt from the courier service confirming the return's arrival at the Sephora warehouse, all sent to i***@sephora.com.tr (...
As a Valentine's Day gift for my spouse, I recently purchased a perfume from Sephora. The product was not in its original packaging when it arrived; instead, it was wrapped in a bubble bag. Is this what you envision as a gift? In addition, for orders over 2,000 Turkish Lira, I received a gift box co...
I am truly exhausted from dealing with this kind of service. Every time I shop at Sephora in Türkiye, there is always a problem, and I end up wasting 3-5 hours trying to fix it. I chose the "Pick Up In Store" option, but when I went to the store, I was told the product was out of stock. They issue ...
On May 4, 2025, I returned a product I purchased from Sephora’s official website. It has now been over three months, and I still have not received the promised refund to my credit card. I’ve called their customer service center multiple times, and each time I’m told the same scripted response: “We’v...
On November 17, 2024, at 3:43 PM, I visited the Sephora store in Mall of Istanbul and made a purchase worth ₺6,325.90. As I had encountered before, I faced the same issue again. The store employees do not provide tester products to customers making purchases and do not even bother to give any explan...
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