I brought my Porsche Macan (license plate 07 AHM 53) to the authorized service center in Antalya after a minor accident.... My car is fully insured, yet more than a month has passed and the repairs still haven’t even started. I can’t even get a clear answer on when the work will be done. All that needs
I delivered my 2011 Porsche Boxster to Başaran Otomotiv Porsche Authorized Service in Antalya due to a transmission faul...t. I handed the car over on April 22, 2025, and after diagnosis, payment, ordering of parts, and completion of the repair, I received the vehicle back on June 19, 2025. I paid a to
While driving my Porsche Taycan (license plate 35 *T 544) around 9:00 p.m., I hit a small pothole a bit harder than usua...l. Immediately afterward, I started hearing noises from the right rear wheel area every time I went over a bump. The sounds resembled metal scraping or striking, which alarmed me e
I sent my brand-new Porsche 911 Turbo S (0 km) to Başaran Antalya Porsche Authorized Service for its annual maintenance.... Even though the car hasn’t been driven, the oil change was not properly completed, and the warning lights that were on were never reset. My complaint was not resolved, yet I was f
Hello, After an accident with my Porsche 911 Carrera S, I entrusted the vehicle to Doğuş Oto Kartal Porsche service, bu...t the experience has caused significant financial and emotional distress. Here are the main issues I encountered: Warranty Service Failures: Despite my car being under warranty,
My 2020 Porsche Taycan Turbo, with only 40,000 kilometers on it, displayed a red error message saying, “Electrical syste...m fault, park the vehicle,” while stationary. I had driven it without issues in the morning, but when I tried to use it after work, this error appeared. It’s unacceptable for such
I am deeply dissatisfied with the service provided for my Porsche Taycan 4S. As part of the recall process (brake hose r...eplacement and system update), I was asked to leave my car at the service center. However, no replacement vehicle has been provided, which is unacceptable for a brand like Porsche
I brought my Porsche Taycan to Doğuş Maslak Service for a software update, and my car has now been in the service center... for 20 days with no progress. To make matters worse, I was informed that it may take an additional month before the service is completed. This is unacceptable, especially for a pr
I own a 2022 Porsche Macan and contacted the service center to schedule a maintenance appointment. I specifically reques...ted a loaner car twice during these calls, but each time I was told they would get back to me—yet no one has followed up. The lack of communication and interest from the service te
I own a 2020 Porsche and experienced an unexpected electrical issue during my journey from Ankara to Mersin on July 15, ...2024. My car had to be towed to the nearest service center, where I was informed that a part needed replacement. Unfortunately, this part wasn’t available domestically and had to b
My 2022 Porsche Panamera Hybrid, with only 58,000 km, developed a major fault in its electric motor, resulting in an est...imated repair cost of ₺1,000,000. I contacted Doğuş Oto for a free replacement, as this issue is common in many Hybrid vehicles, but my request was denied. During my visit to the s
I have been a loyal Porsche owner for years, but my recent experience with the Antalya Başaran authorized service has be...en extremely disappointing. My vehicle’s warranty is set to expire on June 12, and I needed to bring it in for warranty extension and maintenance before then. I contacted the servi
I own a 2021 Porsche Taycan, and all scheduled maintenance at 15,000 km and 30,000 km was completed at the authorized se...rvice center. My car is currently at 45,000 km. After an accident in 2022, replacement parts were purchased from Doğuş Oto and repairs were done at a private service. Today, I vis
I took my Porsche Macan to the service center due to a noise coming from the front assembly. After inspection, I was inf...ormed that the issue was caused by the axles. When I asked if this would be covered under the warranty, I was told it was not. This response is unacceptable, especially since I pa
I recently purchased a Porsche, and the experience was extremely disappointing due to the staff’s lack of professionalis...m and knowledge. The team delivering the car didn’t bother to explain its features and simply handed me the keys without any guidance. For a premium brand like Porsche, this is una
