I booked a hotel through Hotels.com using their mobile app, but the app automatically selected the wrong date during the reservation process. I noticed the mistake immediately and canceled the booking right away. I then made a new reservation with the correct date. However, Hotels.com still hasn’t refunded the amount for the canceled reservation.
The booking number for the incorrect reservation is 72062836552147. This issue was caused by a flaw in their app interface—not by me. I acted responsibly by canceling instantly and rebooking properly, yet I’m being penalized financially for something that wasn’t my fault.
This is unacceptable. I want the full ₺ refund issued immediately. If this is not resolved promptly, I will submit a formal complaint to the Consumer Arbitration Board. Hotels.com must take responsibility for technical errors in their platform and stop ignoring genuine customer issues.
I am absolutely outraged with Hotels.com! I accidentally booked a hotel for the wrong date, and now I can't reach anyone to cancel it. There's no email address or phone number for Hotels.com Turkey – it's impossible to get a hold of a human being! All they offer is a pathetic, multiple-choice virtua...
I made a hotel reservation through Hotels.com under booking number 72063047416589. I later canceled the reservation within the allowed timeframe, expecting the refund to be processed promptly. However, several days have passed and I still haven’t received my money back. I attempted to contact the h...
On March 28, 2025, I made a reservation on Hotels.com, but I accidentally booked it for April 12 instead of the intended date, March 30. I immediately tried to correct the mistake, but I was told that no refund would be issued for the wrong date—even though it was an honest error. While chatting wi...
I made a reservation for “Alaçatı Private” hotel via Hotels.com, relying on a clear statement during checkout that said no payment would be taken at that time. However, despite this, ₺22,656.58 was immediately withdrawn from my credit card, and I received a confirmation from my bank the very same mo...
I made a hotel reservation through Hotels.com and, as a precaution, called the hotel directly to confirm the booking. To my surprise, the hotel staff informed me that there was a system issue between the hotel and Hotels.com, and that no rooms were available despite my confirmed reservation. They sp...
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