My PUBG Mobile account was stolen in May or June 2021 by someone very close to me. At that time, I was using a Samsung J7 Pro, and now I use a Samsung A31. I managed to regain access to my account, but I am now listed as a guest because the person who stole it added their own email address, enabled ...
Since 2013, I had been creating content on YouTube.com under my channel named “Furkan GM.” I mainly produced videos about PUBG Mobile. In 2023, Tencent Games issued a mass copyright strike on all of my PUBG Mobile videos at once, and as a result, my entire YouTube channel was terminated. With my ch...
On August 26, 2025, I received a notification stating that a game purchase—which I did NOT make—would be added to my Vodafone bill for approximately $22. This transaction is absolutely not mine, and I did not make any game-related purchase. I contacted Vodafone customer service about the issue, but...
For the past two months, my Vodafone bill has been unusually high due to mobile payment charges. When I contacted Vodafone customer service, they told me to reach out to Tencent. However, I cannot find any customer service number or contact information for Tencent. This month my bill is $79, and las...
Last night, I purchased UC from Foxepin, expecting to receive a total of 5,890 UC. However, only 4,740 UC was delivered to my account—leaving me short by a significant amount. This isn’t the first time I’ve encountered such an issue with Foxepin. On a previous occasion, when I tried to resolve a sim...
On May 6, the new Xsuit was successfully added to my Tencent Games account, and everything worked perfectly—until yesterday. After the latest game update, the Xsuit no longer appears when I enter matches, even though it shows as equipped. This is incredibly frustrating, especially for a premium outf...
Hello, my PUBG Mobile account with ID 5349****84 was wrongfully banned on March 12, 2025 at 8:12 PM. I’ve been using the same device and system to log in to other accounts without any issues, yet my main, high-level account was suddenly suspended. This account is valuable to me and has reached Leve...
I made a purchase of UC in PUBG, buying three packages in total. Right after that, my account was banned for an alleged “debt”, but I was never told what the debt was for or how it happened. I’ve now been banned for a week without explanation, and I still haven’t received the UC I paid for. Meanwhi...
I made three separate payments of ₺779.99 each for UC in PUBG Mobile, totaling approximately ₺2500. However, I never received the UC in my account, even though the payments were successfully processed. I can provide proof of these transactions if needed. It’s been three weeks, and despite paying for...
I recently discovered that multiple unauthorized payments were made through Tencent Games Türkiye under my Vodafone mobile line (05072767*) for PUBG Mobile purchases—despite my mobile payment option being disabled. The transactions occurred on: 25.12.2024 – 3 payments of ₺774.99 each 25.12.2025 – ...
I recently discovered an unauthorized charge from Tencent Harvest on my phone bill. I did not subscribe to this service or provide any consent, yet ₺1003 was deducted without my knowledge. This is completely unacceptable, and I am deeply frustrated by the lack of transparency and security. I am the...
Hello, I am a long-time player in the Fatih league, and my account has been active for years. Recently, I was wrongfully accused of cheating, which I strongly deny. I have never violated any rules, used cheats, or installed any cheating programs for this or any other game. Such accusations are basel...
While playing a Tencent Games title, my account was suddenly banned for one day without any justification. I am shocked and deeply disappointed by this random and unfair action. I have not violated any rules, so I cannot understand why this happened. This lack of clarity and unreasonable ban is com...
Hello, I recently discovered that a charge of ₺749.99 for Tencent Games has been added to my mobile bill via mobile payment. I did not authorize this transaction and am requesting its immediate cancellation. This payment was made without my knowledge, and I am unsure how it occurred. I need this is...
Hello, I recently discovered that my mobile bill was charged three times for ₺774.99 each under the name Tencent Games Türkiye. I do not have a PUBG account, nor is the game installed on my phone. It seems that a third party used my phone number to make these unauthorized payments without my knowled...
I’m extremely frustrated with Tencent Games due to the lack of real customer support for PUBG Mobile. There’s no way to directly contact a representative to resolve issues, and the only support available is through automated responses. If you receive an unjust ban, your account—sometimes with years ...
Hello, two separate charges of ₺749.99 each have been added to my bill under the name of Tencent Games service via mobile payment. I do not even have a PUBG account, nor is the app installed on my phone. It appears that a third party has somehow used my phone number to make these unauthorized paymen...
I received a 10-year ban on my PUBG account from Tencent Games for alleged rule violations, but I’m just a new player still learning the game! I have no idea how I could have been banned like this. I don't even know how to use cheats or hacks. My player ID is 5293372389, and I urgently need assistan...
Tencent Games issued a 3-day ban on my PUBG account for alleged user violations, but I have never used cheats in my life. This is outrageous! Instead of banning actual cheaters, you're targeting innocent players like me. The game is full of real cheaters, and here I am getting banned because someone...
I have never used cheats or even know how to. Despite this, my account was banned for 10 years, and I can’t understand why. I’ve always followed the rules and played fairly, yet my efforts were in vain. I have three years of progress on this account, and I’m devastated by this ban. I respectfully r...
Good day, on Monday evening and Wednesday night, a total of nine transactions of 299 TL each were made to PUBG Tencent Games, amounting to 2699.91 TL. I did not authorize these transactions, and I did not make them. There are numerous similar complaints online, clearly indicating a mistake has been ...
I’m extremely disappointed with Tencent Games—I just don’t understand what’s going on. So far, my 5 legitimate accounts have been hit with 10-year bans. Meanwhile, cheaters are running rampant, yet I’m getting banned for simply having 1 or 2 kills in classic mode. How is that fair? I’ve appealed mul...
On December 31, an unauthorized payment of 2500 Turkish Liras was made for the PUBG Mobile game using my Vodafone line number **** 244 9618. I did not give permission for this transaction. I urgently request a refund from Tencent Games officials and appreciate communication in Turkish. Contact me at...
Hello. I've been playing PUBG Mobile since the pandemic started. Since May 11th, I haven't been able to log in to my account. My account hasn't been banned, and I don't have any issues related to cheating. I had already gone through the account recovery process. Since that day, every time I try to l...