I have been playing PUBG Mobile since February 2024. I am currently Level 82, have completed all of the popularity missi...ons, and have reached Collection Level 56. I have spent more than $147 in the game. I have purchased all of the available Classic Crates and opened hundreds of them, including 120-
About 3 years ago, my account in a game connected to Tencent Games was stolen, and I have been trying to recover it ever... since. My in-game player name was “buhari0s1b.” During the recovery process, I am asked to provide my account ID, but the ID is 25 digits long and I do not have it memorized. It i
Today at 11:59 AM, an approximately $9 mobile payment charge under the name Tencent Games was added to my Turk Telekom p...hone line ending in 5*******55. I did not make this transaction, and it was completed without my knowledge. I do not accept being charged for a transaction that I never requested
I play PUBG Mobile on a Redmi 12 Android device, and for about a week I have been experiencing serious issues with my ac...count. I am unable to gain rank properly, and I also cannot load or use UC in the game. Whenever I try to use features that require UC, I receive the warning, “You do not have enou
My PUBG Mobile account was stolen in May or June 2021 by someone very close to me. At that time, I was using a Samsung J...7 Pro, and now I use a Samsung A31. I managed to regain access to my account, but I am now listed as a guest because the person who stole it added their own email address, enabled
Since 2013, I had been creating content on YouTube.com under my channel named “Furkan GM.” I mainly produced videos abou...t PUBG Mobile. In 2023, Tencent Games issued a mass copyright strike on all of my PUBG Mobile videos at once, and as a result, my entire YouTube channel was terminated. With my ch
For the past two months, my Vodafone bill has been unusually high due to mobile payment charges. When I contacted Vodafo...ne customer service, they told me to reach out to Tencent. However, I cannot find any customer service number or contact information for Tencent. This month my bill is $79, and las
Last night, I purchased UC from Foxepin, expecting to receive a total of 5,890 UC. However, only 4,740 UC was delivered ...to my account—leaving me short by a significant amount. This isn’t the first time I’ve encountered such an issue with Foxepin. On a previous occasion, when I tried to resolve a sim
On May 6, the new Xsuit was successfully added to my Tencent Games account, and everything worked perfectly—until yester...day. After the latest game update, the Xsuit no longer appears when I enter matches, even though it shows as equipped. This is incredibly frustrating, especially for a premium outf
Hello, my PUBG Mobile account with ID 5349****84 was wrongfully banned on March 12, 2025 at 8:12 PM. I’ve been using the... same device and system to log in to other accounts without any issues, yet my main, high-level account was suddenly suspended. This account is valuable to me and has reached Leve
I made a purchase of UC in PUBG, buying three packages in total. Right after that, my account was banned for an alleged ...“debt”, but I was never told what the debt was for or how it happened. I’ve now been banned for a week without explanation, and I still haven’t received the UC I paid for. Meanwhi
I made three separate payments of ₺779.99 each for UC in PUBG Mobile, totaling approximately ₺2500. However, I never rec...eived the UC in my account, even though the payments were successfully processed. I can provide proof of these transactions if needed. It’s been three weeks, and despite paying for
I recently discovered that multiple unauthorized payments were made through Tencent Games Türkiye under my Vodafone mobi...le line (05072767*) for PUBG Mobile purchases—despite my mobile payment option being disabled. The transactions occurred on: 25.12.2024 – 3 payments of ₺774.99 each 25.12.2025 –
I recently discovered an unauthorized charge from Tencent Harvest on my phone bill. I did not subscribe to this service ...or provide any consent, yet ₺1003 was deducted without my knowledge. This is completely unacceptable, and I am deeply frustrated by the lack of transparency and security. I am the
Hello, I am a long-time player in the Fatih league, and my account has been active for years. Recently, I was wrongfully... accused of cheating, which I strongly deny. I have never violated any rules, used cheats, or installed any cheating programs for this or any other game. Such accusations are basel
While playing a Tencent Games title, my account was suddenly banned for one day without any justification. I am shocked ...and deeply disappointed by this random and unfair action. I have not violated any rules, so I cannot understand why this happened. This lack of clarity and unreasonable ban is com
Hello, I recently discovered that a charge of ₺749.99 for Tencent Games has been added to my mobile bill via mobile paym...ent. I did not authorize this transaction and am requesting its immediate cancellation. This payment was made without my knowledge, and I am unsure how it occurred. I need this is
Hello, I recently discovered that my mobile bill was charged three times for ₺774.99 each under the name Tencent Games T...ürkiye. I do not have a PUBG account, nor is the game installed on my phone. It seems that a third party used my phone number to make these unauthorized payments without my knowled
I’m extremely frustrated with Tencent Games due to the lack of real customer support for PUBG Mobile. There’s no way to ...directly contact a representative to resolve issues, and the only support available is through automated responses. If you receive an unjust ban, your account—sometimes with years
Hello, two separate charges of ₺749.99 each have been added to my bill under the name of Tencent Games service via mobil...e payment. I do not even have a PUBG account, nor is the app installed on my phone. It appears that a third party has somehow used my phone number to make these unauthorized paymen
I received a 10-year ban on my PUBG account from Tencent Games for alleged rule violations, but I’m just a new player st...ill learning the game! I have no idea how I could have been banned like this. I don't even know how to use cheats or hacks. My player ID is 5293372389, and I urgently need assistan
Tencent Games issued a 3-day ban on my PUBG account for alleged user violations, but I have never used cheats in my life.... This is outrageous! Instead of banning actual cheaters, you're targeting innocent players like me. The game is full of real cheaters, and here I am getting banned because someone
I have never used cheats or even know how to. Despite this, my account was banned for 10 years, and I can’t understand w...hy. I’ve always followed the rules and played fairly, yet my efforts were in vain. I have three years of progress on this account, and I’m devastated by this ban. I respectfully r
Good day, on Monday evening and Wednesday night, a total of nine transactions of 299 TL each were made to PUBG Tencent G...ames, amounting to 2699.91 TL. I did not authorize these transactions, and I did not make them. There are numerous similar complaints online, clearly indicating a mistake has been
