I Face Weeks-Long Repair Delay For My Dyson V12 Detect Slim Battery

On November 20, I delivered my Dyson V12 Detect Slim vacuum cleaner to an official Dyson service center due to a battery malfunction. I was informed that the product was covered under warranty and that no fee would be charged for this repair. According to Dyson’s warranty terms, the faulty part is supposed to be supplied within 20 business days, but despite this period having already expired, the battery has still not been provided.

After the deadline passed, I was only told that the part would be supplied “as soon as possible,” but no concrete date or clear solution was given, and the process continues to be delayed. Since we do not have another vacuum cleaner at home, we have been unable to clean our house for three weeks. It is extremely surprising and disappointing that a brand like Dyson is causing such a serious inconvenience.

Because the battery was not supplied within the required 20 business days, I demand that the battery be provided and my product repaired within three days at the latest, or, if this is not possible, that my vacuum cleaner be replaced with a brand-new unit. Otherwise, I will file a complaint with the Consumer Court on the next business day.