On September 24, 2025, I purchased a Philips PSG9050 PerfectCare steam generator iron from Amazon for approximately $740. From the very first uses, we noticed water leaking from the edge of the water tank. At first, we thought we might have installed the tank incorrectly and assumed the issue was caused by user error. However, after closely monitoring the situation, we realized that the leak was coming from the white valve on the tank itself.
On November 10, I took the product to the authorized service center Özöztürk. About a week later, the iron was returned to me with the claim that it had been repaired. However, during the very first use at home, I saw that the exact same problem continued.
On November 27, I took the iron back to the same service center again. This time, I also shared a video recording clearly showing the defect. The next day, they called me and said the device was ready. When I went to the service center, I was told that the iron was ready and that they had performed a software update. However, during the first use at home, I once again experienced the same water leakage issue. We could not even iron properly without placing a cloth under the soleplate to absorb the water leaking from the tank.
On December 4, I called Philips Customer Service and explained the entire situation. The representative told me that a record had been created under my name, that I should take the device back to the service center, and that my complaint would be visible to the authorized service. On December 11, I took the iron to the service center for the third time.
Throughout this process, having to go to the service center three times in total, almost every week, caused me additional expenses nearly equivalent to the cost of buying a second iron. When I arrived at the service center for the third visit, I was told that no complaint record was visible, that there was no record of my device in the system, but that they would look at the iron again anyway.
After leaving the device at the service center, I called customer service once more. The representative stated that my previous call was visible in the system, but that aside from leaving the device at the service, no further action could be taken. When I said I wanted to file a complaint against the authorized service, I was told that this was not possible, effectively leaving me completely dependent on the service center with no real protection or solution.
Dear Sir/Madam, I am writing to request your support regarding an issue I’ve encountered with my Philips GC3929/64 PerfectCare Steam Iron, which I purchased on April 12, 2023, from a seller named “Birlikteyiz” via Hepsiburada. As someone who lives alone, I have used the iron only a handful of times—...
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