After my Vestel BM 818-W dishwasher malfunctioned once the warranty expired, I called Vestel service on 19.11.2025, and a technician visited my home on 22.11.2025 because the machine was tripping the residual-current breaker. The technician taped over the grounding pin of the plug, ran the machine w...
I am writing due to the problem I have been experiencing with my Vestel 65UV9750 television and the way the process has been handled. My TV broke down and I waited for more than a month for a solution. On 24 November, the service brought a boxed Vestel 65UV9750 TV as a replacement. When they opened ...
I have been using a Vestel 65UA9520 television for about 2 years. Although the product is relatively new, the main board failed and I have not been able to use the television for 3 days. The warranty expired only 2 months ago, and I find it unacceptable that such a major failure occurs so soon in a ...
I purchased a Vestel 9601 drying machine and from the very first drying cycle it started to make a strong rumbling noise. This problem has been present since the first use and clearly does not feel like a normal operating sound for a new machine. I contacted Vestel service about the issue, but they ...
In 2023 I purchased all my white goods from Vestel, including a BM 5302 WiFi dishwasher and an NFK52001 refrigerator, from the Vestel Yeniköy sales branch in Döşemealtı, Antalya. Although it has not even been three years yet, rusting started on both my dishwasher and the door of my refrigerator and ...
I am experiencing a serious and recurring problem with my Vestel Flora Doğa Inverter 122 12,000 BTU air conditioner. I purchased the product on June 24, 2024, and it was installed on June 27, 2024. Since it has repeatedly shown the same malfunction in a short period, I believe the product is defecti...
About a month ago, I contacted Vestel authorized service center because the outdoor unit of my Vestel R23 model air conditioner had malfunctioned. The service center replaced a part, but when the product was returned to me, I noticed scratches on the outdoor unit. I called Vestel customer service to...
I purchased and began using the Vestel Built-in Hob AO-65104 S-dg about four years ago. Today, without anything unusual happening, the hob suddenly exploded and completely shattered. Thankfully, no one was injured and no additional damage occurred. After the incident, I contacted Vestel customer ser...
On 06.11.2025, I requested a replacement for my Vestel CMI97202 washing machine due to a malfunction. My replacement request was approved on 10.11.2025, and the new machine was delivered to my address on 12.11.2025. However, from the very first wash, the new machine began operating with excessive no...
On November 2, 2025, I purchased a chest-type deep freezer from an authorized Vestel dealer. When the product was delivered, I noticed a dent on its body and immediately reported the issue to both the dealer and customer service. As a solution, I was offered an additional 2-year warranty and a small...
The screen of my Vestel 49UD8200 model television broke on November 11, 2025. The product was not under warranty. I immediately contacted the authorized Vestel service center and was informed that the screen is no longer being produced. The service representative said I could benefit from a discount...
The LED board and LED panel of my Vestel 70QA9700 model 70” QLED TV malfunctioned. I reported the issue to the Vestel Authorized Dealer Anatolium Store, where I purchased the device three weeks ago, and since then, my problem has remained unresolved. Although the TV is under warranty, my replacement...
I purchased a new Wi-Fi-enabled refrigerator from Vestel. However, the product experienced compressor failure twice during the warranty period, and both times it had to be sent for service. In June and August 2025, we were forced to live without a refrigerator for about 40 days in total. Living with...
On October 26, 2025, I applied for a panel replacement for my TV at the authorized Vestel service center and paid ₺5,000. However, despite the time that has passed, neither has my TV been delivered nor has my payment been refunded. I have called customer service multiple times regarding the issue bu...
I bought a Vestel FLORA 122 air conditioner on 08/06/2024 and used it for only three months during the summer. On 09/07/2025, the device failed due to a burnt motherboard. The service replaced it under warranty, but on 19/08/2025, it broke down again. I first thought it was an electrical issue, so I...
I recently contacted Vestel’s authorized service for my dishwasher. Several parts were replaced, and I paid over $143 for the repair. However, right after the service, my stainless-steel items such as pots, cutlery, and thermoses began to rust—even though I’ve been using the same detergent and machi...
I bought a Vestel NFk480 X A++ refrigerator in 2020, and it has been giving the same fault ever since. Every year, I’ve had to call the service team, and they keep replacing parts. Now, even the service technicians have started making excuses. The last time, in March, they took it to the workshop an...
My Vestel washing machine has been tearing my clothes in every wash for about two months. This problem has occurred repeatedly, and I have contacted Vestel customer service many times, but no solution has been provided. Although my machine is still under warranty, the authorized service came but did...
I use a Vestel inverter air conditioner and have been dealing with a gas leak problem for about 1.5 years. The authorized service has come five times in total — three times within the first 15 days after purchase and twice more afterward. Each time, they performed different operations: first, they r...
I have been experiencing a screen dimming issue with my Vestel 65UG9750 television for about a month, and since the problem began, I have not been able to use the TV. I contacted Vestel customer service, and they took the television in for service. However, I was informed that since they didn’t have...
My Vestel AC was installed less than a year ago, and it has been giving multiple errors. The service team informed me that I need to pay 2000₺ for yearly maintenance to fix the issue. However, my AC is still under warranty, and if it’s not working properly, I should receive a free repair. Calling th...
Dear Vestel Customer Service, On September 11, 2025, we purchased a Vestel 70QA9701 70" 4K UHD Android TV through Teknosa (Invoice No: TA02025000181517). The product was unpacked and set up with its stand by an authorized Vestel service. However, during the installation, we were not informed that th...
The Vestel washing machine shakes so violently while running that it feels like the drum is about to break off, and the noise is so loud we can’t even stay in the room. I want to return the product because it’s very poor in quality and there is no customer service. No matter who I call, no one takes...
I have been experiencing constant issues with my Vestel KM 10701 G dryer since the day I bought it. The device repeatedly shows error warnings, and although several parts have been replaced multiple times, the problems have never been resolved. Most recently, the dryer ran for 4 hours on a 2-hour pr...