I booked my trip to Sapanca through Hotels.com. The day before my trip, I called the accommodation I'd booked, and they told me they didn't work with Hotels.com, hadn't received any reservation requests, and that they were already fully booked for the dates I booked. They also explained that since they weren't working with Hotels.com, they wouldn't be able to process my payment. Therefore, they told me I needed to contact Hotels.com to cancel my reservation and request a refund. They explained that I could cancel the reservation through Hotels.com and get my money back immediately. I went to Hotels.com and tried to contact them. I couldn't find a contact number or an online representative to explain the situation. Then I canceled the reservation through the website. I received an email saying, "Your reservation has been canceled, but no refund is available." I've wasted my money and I can't get a refund. When I call the hotel, they claim the issue isn't theirs. I can't find any contact information on Hotels.com. A total of ₺26,999.98 of my money was wasted. I will be reporting this to Consumer Rights, and I will also be sharing my experience on social media.
I made a hotel reservation through Hotels.com and paid the full amount. Two days later, the hotel called me and said they would not be operating during the month of May, so I needed to cancel the reservation and that they would issue a refund (Sufi Homes - Konya). They also sent an email through the...
On March 24, 2025, I made a reservation through Hotels.com for a hotel in Eskişehir. Due to an unexpected situation, I had to cancel the booking the next day, on March 25. It’s now been several days, and I still haven’t received my refund. To make things worse, none of the contact numbers listed by...
I booked a 5-night hotel stay in Mecca through Hotels.com, paid in full, and received my confirmation. But when I arrived at the property, the hotel refused to check us in, claiming they don’t accept reservations made through Hotels.com and that our booking had no validity in their system. I was co...
I made a prepaid hotel reservation through Hotels.com for Sufi Homes in Konya. Two days after the booking, I received a call directly from the hotel informing me that they would be closed for the entire month of May. They asked me to cancel the reservation and assured me that I would be fully refund...
I have a complaint against Hotels.com because they are not officially registered with the Ministry of Tourism. Here's the situation: a week before my vacation, I received an email stating that my reservation was canceled. Then, I started emailing them, as phone communication was impossible. They lik...
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