I made a mistake and accidentally booked a reservation through Hotels.com for a date one year later. While I was on the road, I called the hotel to confirm the booking, and they told me there was no such reservation. When I checked again, I realized the reservation was indeed made for the following year. I immediately canceled the booking and requested a refund through Hotels.com, but was told a cancellation penalty would apply. What kind of penalty can possibly be justified for a reservation that's one year away? When I spoke with the hotel directly, they clearly stated they had not received any payment and would not accept money for a service they hadn't provided. I am demanding a refund for a service I never received. I’m not someone who seeks unfair gain—unlike Hotels.com, people don’t earn their money that easily. This feels like nothing more than profiting unfairly from others’ mistakes.
I mistakenly confirmed a reservation through Hotels.com, expecting some kind of confirmation step or at least a code verification prompt—but the booking was finalized instantly, without any additional security measures or approval steps. Within 10 minutes, I realized the mistake and canceled the res...
I accidentally confirmed a reservation through Hotels.com, and to my surprise, the booking was immediately finalized without any confirmation code, second step, or security prompt. All it took was a single mistaken click, and the reservation was locked in — no “Are you sure?” pop-up, no verification...
I made a reservation through Hotels.com for an upcoming vacation, but I later had to cancel the booking. During the cancellation process, I was clearly informed that I would receive a full refund of the amount I had paid. However, despite the cancellation being accepted and confirmed, the refund has...
I made a reservation through Hotels.com and canceled it within an hour. The cancellation was confirmed, and I was assured that no charges would apply. But to my shock, 10 days later, the full amount for a 3-night stay was withdrawn from my account—despite the fact that I never stayed at the hotel. ...
On March 2, 2025, I made a hotel reservation through Hotels.com. However, when I arrived at the hotel, they informed me that my reservation was for March 5 instead of March 2—a mistake I did not make. I immediately tried to contact customer support, but there was no phone number available, making i...
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