I own a 2021 Honda Civic Sedan and live in Denizli. After a traffic accident I had in Denizli in December 2025, I took my vehicle—at around 70,000 km at the time—to the Honda authorized service in Denizli. After their post-accident inspection, I was told the steering rack needs to be replaced, and I was asked to pay $11,476, which I find outrageously expensive. Because I did not consider this amount reasonable, I also contacted Honda Türkiye customer service. However, instead of taking my complaint seriously, I was told the dealer can set the price however it wants. I do not find it acceptable that an authorized service acts this way and that Honda Türkiye treats it as normal. For a brand like Honda to consider it “normal” for an authorized service to arbitrarily determine spare part prices—and to leave the customer facing such a massive cost—seriously damages trust. I request that Honda Türkiye thoroughly review this process, reduce the requested $11,476 steering rack price to a reasonable level, and audit the authorized service’s pricing policy.
I got my 2022 Honda car from the Trabzon dealership, trusting the 6-year warranty. To make sure my guarantee stays valid, I got the vehicle serviced at the same place. They told me everything was good after the maintenance, so I paid 6,000 TL and left. But, only ten days later, they called and said ...
Since purchasing a brand new white 2016 FB 7 model Honda Civic, I've noticed significant paint peeling on my vehicle over the past 1-1.5 years. Upon taking it to Honda Efe service center in Yenimahalle, Ankara, I was informed by the service manager that the warranty had expired. To repair it at my e...
Dear Honda Japan Customer Service, I am the owner of a 2021 Honda Forza 250. Recently, I took my motorcycle to an authorized service center due to a failure to start. After inspection, the service team informed me that the fuel pump was faulty and needed replacement, despite the motorcycle having on...
I am writing directly to you because Honda Turkey responsibles do not care about my problem about my Honda car . I don’t believe their respects to the Honda brand and to the Honda customers. Problem :I bought a new Honda Civic Sedan in Turkey ,Bursa at 2018 . Its guarantee still on going . Its has a...
Dear Sir/Madam, I am the owner of a 2019 Honda Civic 1.6 Automatic (VIN: NLAFC5659JW119861, License Plate: 34 CES 581). On September 10, 2025, while driving on the Düzce highway in Turkey, my vehicle suffered a critical transmission failure – the transmission chain broke – leaving the car stranded. ...
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