Amazon Turkey uses DHL for shipping, but unfortunately, DHL does not deliver to my address. As an Amazon Prime member, I reached out to customer service regarding an issue, and to my surprise, the representative recommended that I cancel my Prime membership. Whenever I place an order, Amazon always ...
For a long time, I have been regularly sending shipments abroad with DHL, and each time a courier order was created and the packages were picked up directly from our office. On November 13, 2025, I created a courier request in the same way for my shipment with number PRG251113160534. However, about ...
I'm having trouble with the delivery of my international package with DHL Express. My package, which arrived in Türkiye from abroad and cleared customs within two days, was unable to be delivered due to the courier's whims and absurd tactics. The first day, the package was refused delivery with the ...
Based on the written freight quotation provided by DHL, we arranged the shipment with tracking number 5570929011 on October 6, 2025. However, after the goods reached their destination, DHL refused to honor the discounted rate originally quoted and instead invoiced €4,800 instead of the agreed €2,300...
On September 15, I sent a set of documents from the Gebze Outlet Center branch to Batum, Georgia through DHL Express. I paid €75 for a 2-day delivery service. However, even though both the address and phone number were correct, the documents were never delivered to the recipient. What’s worse, I re...
On 29.06.2025, we shipped a parcel via DHL Express under Waybill No: 2964186374. The official quotation provided on DHL’s website and confirmed by the courier record was €18.25. The shipment weight was 0.2 kg, the volumetric weight was 0.128 kg, and the chargeable weight was 0.5 kg. Despite this, DH...
Our shipment with tracking number 1813395242 was scheduled to be picked up from the sender on Monday, September 29, 2025, by 14:00. However, 25 hours have passed, and the pickup has still not been completed. The collection address is 10090 Zagreb, Croatia. I contacted DHL Express customer service, ...
On September 11, 2025, I sent an important document shipment to Finland through DHL’s Spil branch. About two weeks later, I contacted the branch to check the shipment status, and they told me the package had been delivered. However, when I checked DHL’s official website, it still showed that the shi...
On September 22, 2025, our import documents, which were supposed to be delivered to us via DHL Express, still have not been received despite being shipped with tracking number 8581990620. Because of this delay, our shipment has been stuck in customs for 3 days, forcing our company to pay storage fee...
My international shipment with tracking number CY289709598DE has still not been delivered and appears to be lost, even though it has been nearly 6 weeks. The package contained clothes and shoes. The sender has already reported the issue to DHL customer service, but no solution has been provided to t...
My shipment with delivery number 9752937875 was incorrect, so I informed the courier during delivery that I wanted to return it without accepting the package. The courier assured me that he would personally come to my address the next day to pick it up and told me there was no need to visit the DHL ...
My shipment with tracking number 4150466950, sent on September 3, 2025, has still not been delivered to my address in Ankara/Çankaya. Even though 15 days have passed, no delivery has taken place. During this period, I attempted to contact DHL Express customer service multiple times, but I have recei...
Although I am generally very satisfied with Amazon, I faced an issue when trying to return an order worth ₺600. On September 16, 2025, around 11 a.m., I went to the Çatmaca DHL e-commerce branch in Bartın to complete my return. I had already initiated the return process through the Amazon app, but I...
A trophy statue I sent via DHL Cargo was delivered to my home address last week, and although the outside of the package looked intact, when I opened it, I found the statue broken. My shipment tracking number is 3206007943, and I paid ₺700 in customs duties for this shipment. I contacted DHL custome...
Last week, my award statue was delivered to my home address via DHL Kargo. While the package looked intact from the outside, I discovered that the statue inside was broken upon opening it. My shipment tracking number is 3206007943, and I had already paid ₺700 in customs fees for this delivery. I co...
My shipment with tracking number CB197967830DE, sent via DHL Cargo from Germany on August 15, reached Turkey on August 27 and was handed over to PTT. On September 9, I was contacted by Samsun Customs PTT and informed that the package was empty, containing only packaging materials. When I asked why i...
On August 15, my package with tracking number CB197967830DE was shipped from Germany via DHL Kargo. It arrived in Turkey on August 27 and was handed over to PTT. On September 9, I received a call from Samsun Customs PTT informing me that my package was completely empty, containing only packaging mat...
On July 23, 2025, I experienced a serious problem during a delivery in Kagithane, Istanbul, as part of DHL's courier service. The courier insulted and swore at me, physically assaulted me, tore my shirt, and then threatened me by shouting at me on the street. Despite contacting DHL customer service ...
On Saturday, July 20, 2025, a package was sent to me via DHL. Without making any delivery attempt or providing any form of notification, DHL initiated the return process on Tuesday, July 22—just two business days later. According to both legal requirements and DHL’s own service standards, if the rec...
"There is still no response, it has been over two weeks and I am a victim. I want my refund, I would appreciate it if you could get back to me as soon as possible, 0543 424 7239"
I ordered a single food supplement from the UK on February 29, priced at £60 (around €71.26), and had it shipped with DHL. I deeply regret that decisi...
I’m extremely frustrated with DHL’s lack of communication and accountability. My package was shipped from Germany 15 days ago, and the last tracking update was on May 3. Since then, there has been no movement at all. The package is stuck, and I have no idea where it is or when it will be delivered. ...
DHL Türkiye bought MNG Cargo, but the same problems continue because DHL managers are used to making money while they sleep. A package I want delivered to the Sefaköy branch is handled correctly by all other cargo companies, but DHL Cargo consistently sends it to the Çınaryolu branch instead. I’ve f...
