On July 4, 2025, my client purchased a brand-new BYD Seal U EV Design, zero kilometers, directly from the dealership. Upon delivery, the protective film was removed from the multimedia display — and it was immediately clear that the screen had visible surface defects, including scratches and marks. ...
I purchased a BYD Seal U DMi Hybrid expecting quality and peace of mind, but my experience has been nothing short of frustrating. While vacationing in Fethiye, the engine warning light suddenly came on. I immediately contacted BYD for assistance, and a tow truck was dispatched. However, during the l...
I purchased a brand-new BYD Seal Design with high hopes, but within a very short time after delivery, the vehicle started exhibiting serious and dangerous malfunctions. While I was driving, the speedometer display suddenly shut off, and various electronic systems began to fail. To make matters worse...
If you have around ₺2 million and don’t know what to do with it, go ahead and buy any BYD model. That’s how I feel after purchasing one of their vehicles. It’s been only two months, and already the front of the car feels disconnected from the rest of the vehicle. When I turn the steering wheel left ...
I received my BYD Seagull UDM I in January, and by the time it reached just 7,000–8,000 km, the front tires were dangerously worn on the inside, nearly to the point of wire exposure. The cause? A factory alignment issue. I brought the car to service twice, and both times I was told that the alignmen...
"Thank you to Mr. Burak Kartal from the BYD center for his attention and sincerity, and to Ms. Güliz from Edirne Atlas BYD service for her efforts and assistance as well. The problem was solved, even though it was late."
I had a SIM card installed in my BYD Atto 3 at the authorized service center on May 29. At the time, they told me, “You’ll be able to use the app in two days.” It’s now been well over a month, and I still cannot access or use the connected services through the app. Every time I contact BYD headquar...
On May 16, 2025, I paid a deposit of ₺100,000 to BYD Muğla Yatu Otomotiv in Turkey to reserve a vehicle, with a promised delivery date of June 2025—a commitment clearly stated by the dealer at the time of payment. However, in early June, the dealer informed me that the expected number of vehicles ha...
On May 26, 2025, I purchased a brand-new BYD Otto 3. The excitement quickly turned into frustration when I noticed a dent on the front passenger door almost immediately. I informed the dealership, and instead of taking accountability, they redirected me to a dent repair center. When I visited the r...
About four weeks ago, I made the huge mistake of purchasing a BYD Seal Sedan AWD, spending close to ₺3,000,000. Ever since I got the car, remote access through the mobile app hasn’t worked at all. I’ve been told repeatedly, “maybe today,” “maybe next week,” “we’re working on it,” but here we are—ove...
"My update issue was resolved by the dealer."
I purchased a BYD Seal U DM-i 2024, expecting a smooth, tech-integrated driving experience. Unfortunately, it’s been anything but that. Although I can...
I purchased the BYD Seal U DM-i about a month ago. While I’m happy with the vehicle itself, the post-sale support and dealership service have been extremely disappointing. From day one, I have not been able to use the official BYD mobile app because my car is not linked or recognized within the app ...
I purchased a BYD Seal UDM-i in December 2024. At the time, I was told the vehicle’s mobile app feature would be activated shortly. Since February 2025, the system has supposedly been live, but I still cannot access or use the BYD app with my vehicle. Despite calling customer service repeatedly, all...
I recently took my car to the BYD service center for routine maintenance, but I’m extremely disappointed with both the staff's attitude and how the entire process was handled. First, they charged me for wiper blades that hadn’t even arrived yet. I was told they would be installed later, but I had to...
"As of May 6th, I received my vehicle in perfect condition. It was a long and exhausting process. I would like to thank Manager Hasan from Kar Oto Service who helped me during this process."
I dropped off my BYD vehicle at Kar Otomotiv Istanbul service center on February 26 after being involved in an accident. As of April 7, it's been 41 days, and I’m still waiting for a single replacement part. This is absolutely unacceptable. I’ve called the BYD headquarters, the authorized dealer, a...
On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...
I recently purchased a 2025 BYD Seal U DM-i, and to my frustration, the yellow engine warning light came on before even reaching 500 km. I took the car to the authorized service center, where they claimed it was a temporary system error and said it had been cleared after connecting the car to their ...
I bought an atto 3 vehicle from the Byd Izmir Volt dealership on 26/3/25. On 27/3/2025, I noticed that my air conditioner's cooling was not working. 29/3/2025 fell on Saturday eve. They stated that they were working. When I went there was no authorized person. Only an update was made to my vehicle, ...
BYD released an application for control from the phone last month. The SIM card that was not in my vehicle was installed about 20 days ago. I waited for about a week and realized that the vehicle was still not reachable on the app. When I went to the service, they said that it could be related to my...
I purchased a BYD Seal Hybrid, and for the past month, the remote access system has not worked at all. Every time I contact customer service, they just tell me to wait two days or to uninstall and reinstall the app—which I’ve done multiple times with no success. I’ve called customer service repeate...
The BYD app opens on my vehicle, but when I try to send a command, I receive an error message: "No response from vehicle. Please try again." The app works only for the first 5-10 minutes after exiting the car, but after that, it stops functioning completely. I visited BYD Kart Oto Service in Istanb...
I took my BYD Seal U to Ankara Efe BYD Service on January 7, 2025, for repairs. At first, they assured me that there was no issue with part availability and that my car would be ready within 1.5 months at most. However, it has now been 65 days, and my car is still sitting at the service center beca...
Ever since the BYD app update, my Atto 3 has been experiencing battery drain while parked. I reported the issue to BYD Turkey, but they simply dismissed it as "normal." If this is truly normal, then why don’t other BYD models have the same problem? On top of that, customer service is completely unh...
The horn on my BYD Seal DMI has not been working, and I’ve been waiting over a month for a replacement part. Yet, no one from BYD has contacted me, and my calls and complaints go completely unanswered. On top of that, my car shakes at speeds over 110 km/h, making it a serious safety concern. I’ve t...
I bought my BYD Auto 3 (2023 model, released on July 9, 2024) from BYD Kuzen Plaza and have been enjoying driving it. However, I have recently experienced a couple of issues that have made me lose enthusiasm for the car. 1. High-Speed Noise and Vibration: • When driving in cold and rainy weather at ...