I took my BYD Seal U to Ankara Efe BYD Service on January 7, 2025, for repairs. At first, they assured me that there was no issue with part availability and that my car would be ready within 1.5 months at most.
However, it has now been 65 days, and my car is still sitting at the service center because they haven’t been able to supply a bumper. Worse, I cannot get a clear answer on when the repair will be completed. I have called BYD Turkey multiple times, reported my complaint, and explained my frustration, yet no one follows up or provides a real solution.
On Friday, August 29, while my 2025 BYD Seal was parked, another vehicle hit it, causing damage to the fender and bumper. On Monday, September 1, I brought the car to the Fiat Bilen BYD authorized service center in Toroslar, Mersin. The service team took photos, opened a case file, and asked me to b...
My 2025 BYD Seal U DM-i, with only 6,000 kilometers, broke down during an intercity trip, leaving me deeply disappointed. The vehicle was first towed to the BYD Çavdarlı Authorized Service Center in Bursa, but since they couldn’t determine the cause of the malfunction, I had to arrange — at my own e...
I purchased a BYD Seal U DM-i 1.5 months ago and scheduled a software update for January 24, 2025, at 09:30 AM at Efe BYD Ankara. I also reported an issue where the rear brakes made a “clunk” sound after not driving for a day or two. The service team said the update would take around 3 hours. When ...
On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable. During this time, I requested a rep...
I purchased my BYD Seal U DMI from Kar Servisi in Istanbul in February. From the very first day, I noticed a constant noise coming from the suspension. In March, I took the car to the service center, and they confirmed that the shock absorbers needed to be replaced. However, they scheduled the repai...
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