On May 16, 2025, I paid a deposit of ₺100,000 to BYD Muğla Yatu Otomotiv in Turkey to reserve a vehicle, with a promised delivery date of June 2025—a commitment clearly stated by the dealer at the time of payment. However, in early June, the dealer informed me that the expected number of vehicles had not arrived and that my vehicle would not be delivered as previously agreed. To make matters worse, my deposit was refunded without my request or consent, effectively canceling the deal without my approval. This unilateral decision is both unethical and a clear breach of consumer rights and contractual obligations. I made this payment in good faith, trusting the BYD brand, and after waiting nearly a month, I am now left without a vehicle and no say in the matter. This has seriously disrupted my financial plans and personal schedule. I expect BYD Global and BYD Turkey to thoroughly investigate this incident, explain how such a large deposit could be returned without customer authorization, and offer a fair resolution. If no satisfactory response is given, I reserve the right to pursue legal action through the Turkish Ministry of Trade and Consumer Arbitration Committee.
In November 2024, I applied for a loan through Tesla Türkiye to purchase a Tesla Model Y under my company’s name. As part of the process, a deposit of ₺50,000 was charged to my credit card. The Tesla representative assured me that I could finance 100% of the vehicle's cost, which was ₺1,890,000. Bas...
My name is Galip D***, and I placed a pre-order for a Tesla Model Y SR with RN123546077. However, due to recent personal and financial difficulties, I am unable to proceed with the order. Therefore, I kindly request a refund of the ₺50,000 deposit I paid to Tesla. I would like to highlight the follo...
On November 21, I first called the İstanbul Derya BYD dealer to buy a BYD Sealion 7, and I was told the vehicle would be delivered in mid-December. Then I spoke with the Acamar branch in Gebze/Kocaeli. The sales consultant there assured me that the other dealers were giving incorrect information, th...
I placed an order for a Tesla vehicle online and paid a ₺50,000 deposit. To complete the purchase, I applied for a loan through Yapı Kredi, the bank Tesla partners with. Unfortunately, my loan application was rejected, and I am now unable to proceed with the purchase. Despite this, Tesla has refuse...
On February 27, 2024, at 3:35 PM, I received a call from Tesla informing me that my order date was approaching and I could no longer postpone it. I explained to the Tesla representative that I couldn’t proceed with the purchase until I sold my current car. I asked if my ₺10,000 deposit would be refu...
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