I Waited a Month for My BYD Seal DM-i Repair and Still Have No Delivery Date

On March 11, 2025, I handed over my BYD Seal DM-i vehicle to BYD Kar Service for repair. Today is April 7, and nearly an entire month has passed—yet I still haven’t received a clear update on when my car will be returned. The lack of transparency is unacceptable.

During this time, I requested a replacement vehicle, which was flat-out denied. They admit they have vehicles available, but they brush me off with vague excuses like “it’s with another customer.” That alone is a clear violation of warranty coverage and consumer rights.

For the past month, I’ve had to go without a car, struggling even with basic daily responsibilities. The entire service experience has been confusing, understaffed, and uncoordinated. Communication is virtually nonexistent. No one takes ownership or provides a solution.

While I’m satisfied with my car overall, I am deeply disappointed in BYD Turkey’s after-sales service. It’s evident that the distributor is focused solely on selling cars and pays little attention to customer support afterward.